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One inbox, AI-powered responses, real-time reporting, and team collaboration — all in one platform.

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Unified Inbox - Live Chat and Email
Live Chat Widget Customization
AI Knowledge Sources
Advanced Analytics

Sonny: Live Chat & Helpdesk

Micro-SaaS
-43%$199
$348
$199$348
  • Lifetime access
  • Refundable up to 60 days
No "We Got Your Back" guarantee. Radar is a discovery engine — we don't vet these products, so this guarantee doesn't apply.
AppSumo's 60-day refund applies to most deals. AI skills are non-refundable once redeemed.
AppSumo Labs

Early-stage product. Brought to you by the team who built it.

TL;DR

  • checkmarkEvery conversation from every channel in one real-time dashboard. No more switching between tools.
  • checkmarkOne inbox for all your support apps

At-a-glance

www.usesonny.com

Alternative to

Freshdesk, Intercom

Integrations

API, Gmail

Best for

Customer support, Developers, SaaS

Sonny: Live Chat & Helpdesk logo

Sonny: Live Chat & Helpdesk

Everything your team needs, nothing you don't

Unified inbox

  • Chat and email conversations in a single view. Filter by status, priority, assignment, channel, source, or tag.
  • New messages appear instantly via WebSockets. Live typing indicators, read receipts, and presence awareness.
  • Search across all conversations and messages powered by Algolia. Results in milliseconds.
  • Organize with color-coded tags. Filter by status, priority, channel, source, team, or custom combinations.
Unified inbox

Chat widget that converts

  • Add a single script tag to any website. The widget appears immediately with no additional setup.
  • Match your brand colors, set the position, add your logo. The widget looks like part of your site.
  • Your AI answers common questions automatically using your knowledge base. Escalates to a human when unsure.
Chat widget that converts

AI that actually helps

  • AI suggests reply drafts based on the conversation and your knowledge base. Insert with one click.
  • AI handles customer questions 24/7 using RAG-based retrieval from your knowledge base. Configurable confidence threshold.
  • Train your AI with website URLs (auto-crawled), FAQ pairs, and document uploads (PDF, DOCX, TXT, CSV).
  • Ask your knowledge base questions directly to see how the AI would respond — with confidence scores and matched sources.
  • See what your AI couldn't answer. Add the answer to your knowledge base with one click to continuously improve.
AI that actually helps

Measure what matters

  • Real-time dashboards with conversation trends, team performance, CSAT scores, and channel breakdowns.
  • Conversations over time
  • Response time tracking
  • Team performance
  • CSAT analytics
Measure what matters

One plan, all inclusive

Feel secure in your purchase with AppSumo's 60 day money-back guarantee.

Recommended badgeRecommended
Refundable up to 60 daysNot covered by We Got Your Back. Why?
Deal terms & conditions
Sonny: Live Chat & Helpdesk
See Sonny: Live Chat & Helpdesk
Founded October 23, 2025Founded October 23, 2025
🇬🇧London, England, United Kingdom
StartupStartup
BootstrappedBootstrapped

One Inbox, Multiple Workspaces

Prior to building Sonny, the founder faced a cumbersome morning juggling multiple help desk subscriptions, logins, and inboxes across ten different businesses. Existing support tools assumed a single company per account, forcing duplicate setups and pricing for each business under his portfolio. Sonny was created to unify every workspace into a single account and consolidated inbox, preserving individual branding and teams while eliminating endless tab switching. Designed for entrepreneurs and agencies handling multiple companies, Sonny offers a seamless, centralized helpdesk built from firsthand experience.

What “Radar” means for this product

Learn more about AppSumo deals

Radar is home to early-stage products looking to gain traction. Here’s the lowdown of what these deals are and aren’t.

Where it is in its life

Radar products are at the start of their journey. They're fresh on the scene and building a customer base.

How we vouch for it

We've verified the basics and reviewed the listing for safety. Success isn't guaranteed — we haven't fully vetted every claim, feature, or result.

Code & security review

All AI skills are reviewed for security purposes. We do not review software code — partner owns security and what ships.

Refund policy

60-day refund on most deals. AI skills are non-refundable once redeemed.

Pricing

Prices are set by the founder. Simple as that.

Where you'll see it

The Radar section of our site exclusively. These products are in early discovery and not quite ready for the AppSumo limelight yet.

Radar is a discovery engine — because we aren’t vetting these products, our We Got Your Back guarantee doesn’t apply. Should these products show traction, our team will work with theirs to get them ready for the main stage (and protected).

Questions & reviews