As an Agency, I was about to purchase Tier 4, but at only 2,000 responses per yer, this doesn't align too well with the unlimited companies. Just one company alone can easily use up more than 2,000 responses for the year. Will this change any time soon? Can you add unlimited responses for Tier 4? Otherwise, it's a total pass for me as I'm sure it will be for other Sumolings the run their own agencies :-(
We genuinely believe Tier 4 offers incredible value. In fact, Tier 4 has been our top-selling plan on AppSumo.
The 2,000 yearly responses can roughly translate to up to ~20,000 feedback requests per year depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
To be clear, response limits will not be increased — this is part of how we keep the platform sustainable without cutting corners or compromising on quality.
That said, if you need more volume: ✅ Agencies can buy extra responses with a 50% discount by default, with even better bulk rates. ✅ We can set up flat, discounted monthly rates for selected client companies, so they don’t eat into your yearly credits.
At high usage levels, it’s fair — and worth it — to contribute a small amount toward keeping the platform stable and improving. That’s how we avoid going the way of so many "lifetime deal" tools that close down or degrade over time.
Let me know if you have any other questions — happy to help!
A: Hey, for better security, we require users to log in using a one-time code. Password logins are not supported, as one-time codes offer stronger protection against unauthorized access.
If you stay logged in and don’t manually log out, your session will remain active without needing to re-enter a code. This approach is in line with best practices many websites now follow.
We currently don’t offer delete features because we wanted to avoid any data inconsistencies. For example, if a customer leaves feedback tied to a specific service and that service is deleted, it could cause issues in the data and analytics.
That said, we're actively working on a proper soft-delete system for forms, services, and locations — allowing you to clean up your account without affecting historical data. This update should be live by next week.
Let me know if you have any other questions — happy to help!
Q: Why the software is not redirecting customers to the link destination
I been trying to used i setup link destination, after the software create the comments with ai, when customer click on leave review software doesn't work is not doing the redirection to the destination link thanks
A: Hey, this issue was caused by a small problem with one of our recent updates. It's been resolved now. Please try it out again and let me know how it goes. Thanks!
Hi! I'm really excited to start using Spokk after setting it up. So far, connecting my domain shows everything with a green checkmark. However, I'm getting this error: 404: NOT FOUND on both the text and the link I sent. I don't know if the system is still propagating itself. thanks.
A: Hey Sunflow, I'm assuming this is just after you had finished setting up your CNAME? Yes, it is propagating. Give it a couple minutes and give it a reload, it should work. Please reach out via support if the issue is not resolved. Also, I’ve sent you an email regarding your other support question!
Q: Tier 4 is too limited for Agency use cases!!!
As an Agency, I was about to purchase Tier 4, but at only 2,000 responses per yer, this doesn't align too well with the unlimited companies. Just one company alone can easily use up more than 2,000 responses for the year. Will this change any time soon? Can you add unlimited responses for Tier 4? Otherwise, it's a total pass for me as I'm sure it will be for other Sumolings the run their own agencies :-(
Samesh_W
May 16, 2025A: Thanks for sharing your thoughts!
We genuinely believe Tier 4 offers incredible value. In fact, Tier 4 has been our top-selling plan on AppSumo.
The 2,000 yearly responses can roughly translate to up to ~20,000 feedback requests per year depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
To be clear, response limits will not be increased — this is part of how we keep the platform sustainable without cutting corners or compromising on quality.
That said, if you need more volume:
✅ Agencies can buy extra responses with a 50% discount by default, with even better bulk rates.
✅ We can set up flat, discounted monthly rates for selected client companies, so they don’t eat into your yearly credits.
At high usage levels, it’s fair — and worth it — to contribute a small amount toward keeping the platform stable and improving. That’s how we avoid going the way of so many "lifetime deal" tools that close down or degrade over time.
Let me know if you have any other questions — happy to help!
Share Spokk
Q: Login Method
Every time login must use the one time off code . Is it possible to use password instead ?
Samesh_W
Edited May 13, 2025A: Hey, for better security, we require users to log in using a one-time code. Password logins are not supported, as one-time codes offer stronger protection against unauthorized access.
If you stay logged in and don’t manually log out, your session will remain active without needing to re-enter a code. This approach is in line with best practices many websites now follow.
Share Spokk
Q: Why after services are been created can’t be edited
Thank you
Samesh_W
May 8, 2025A: Hey!
We currently don’t offer delete features because we wanted to avoid any data inconsistencies. For example, if a customer leaves feedback tied to a specific service and that service is deleted, it could cause issues in the data and analytics.
That said, we're actively working on a proper soft-delete system for forms, services, and locations — allowing you to clean up your account without affecting historical data. This update should be live by next week.
Let me know if you have any other questions — happy to help!
Share Spokk
Q: Why the software is not redirecting customers to the link destination
I been trying to used i setup link destination, after the software create the comments with ai, when customer click on leave review software doesn't work is not doing the redirection to the destination link thanks
Samesh_W
May 4, 2025A: Hey, this issue was caused by a small problem with one of our recent updates. It's been resolved now. Please try it out again and let me know how it goes. Thanks!
Share Spokk
Q: Getting 404: NOT _FOUND
Hi! I'm really excited to start using Spokk after setting it up. So far, connecting my domain shows everything with a green checkmark. However, I'm getting this error: 404: NOT FOUND on both the text and the link I sent. I don't know if the system is still propagating itself.
thanks.
Samesh_W
Apr 28, 2025A: Hey Sunflow, I'm assuming this is just after you had finished setting up your CNAME? Yes, it is propagating. Give it a couple minutes and give it a reload, it should work. Please reach out via support if the issue is not resolved. Also, I’ve sent you an email regarding your other support question!
Share Spokk