Hi! I'm really excited to start using Spokk after setting it up. So far, connecting my domain shows everything with a green checkmark. However, I'm getting this error: 404: NOT FOUND on both the text and the link I sent. I don't know if the system is still propagating itself. thanks.
A: Hey Sunflow, I'm assuming this is just after you had finished setting up your CNAME? Yes, it is propagating. Give it a couple minutes and give it a reload, it should work. Please reach out via support if the issue is not resolved. Also, I’ve sent you an email regarding your other support question!
If a feedback link has already received feedback, it cannot be deleted yet. You can still edit certain parts of the link (like minor settings) but not everything. If a feedback link has not received any feedback yet, you can freely edit and delete it.
We designed it this way to protect your data and prevent accidental loss of valuable customer feedback. That said, we are working on a safer way to allow deletion — but it will require superadmin-level approval and maintain a full audit trail showing what was deleted, for maximum transparency and data integrity.
This feature is on our roadmap, but it will take a bit of time to roll this out.
A: Currently, Google does not allow businesses to directly post customer reviews on Google themselves through an API or third-party apps. For a review to show up on Google (like Google Maps or Google Business Profile), the customer must personally submit it through Google’s platform.
You can set up your CNAME inside the settings section of your company. Reach out for support if you need help setting up.
If the goal is to showcase 4-5 star reviews, is there a way to collect feedback (below 4 stars) and NOT send those onto review sties (ie google, trustpilot, airbnb, etc.)
Learn from poor reviews, post good ones. I don't see a way to set that logic in a page.
A: Hey! You can find this setting under the "Thank You Page" tab when creating a new link. Look for the question "When do you want to show the external button?" — by default, it’s set to "Always show button", but you can change it to options like "Only show when rating is 4+ stars", and more.
Just a heads-up: this kind of filtering (known as review gating) is discouraged by platforms like Google, so it’s best to use with caution.
Give it a go and feel free to reach out if you have any other questions!
Q: Why does Tier 4 have only 167 resp/month although Tier 3 gets 300 resp/month? What do additional responses cost?
I have some questions: 1) What future Tier Updates will Tier 4 have? 2) Why do I get with Tier 4 only around 167 responses/month while paying double the price of Tier 3 (which gets 300 responses/month)? I think it should have at least 600 responses/month or 7200/year to be a good fit as a lifetime deal. Yes I know it's an agency Tier with Whitelabel options. But this should be additional to higher responses/month. If I get far less than Tier 3 my cost per response would be much higher. I think it should be at least 7200/year with additional option to buy more. 3) How much do the additional responses cost? Didn't see any price list. Thanks in advance for the answers! 4) Will you implement an option to save reviews from different locations like google, facebook, trustpilot, ... It would be a nice feature to protect reviews against deletion.
Let me answer your questions based on the corresponding number:
1: Future Updates: We're planning to roll out video & text testimonial collection and full reputation management (respond to reviews on Google, etc.) in the future. These will be credit-based and will be available across plans.
2: Why Tier 4 has fewer monthly responses: Tier 4 is designed for agencies. Unlike Tier 3, which is limited to only 1 company and includes Spokk branding, Tier 4 gives you 100% white-label control and lets you split 2000 yearly responses across unlimited client companies. That flexibility and branding freedom are where the value lies. In terms of raw volume, 2000 responses could translate to ~20,000 feedback requests depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
3: Extra Responses: Additional responses are $1 each, but agency plans get a 50% discount minimum, with better rates for bulk. This is available on our landing page under the pricing section.
4: We are planning to introduce reputation management features which will let you import and manage reviews from platforms such as Google but I don't know how that will protect against deletion because our database needs to sync up with the company's public reviews. We'll look into a solution for this once we start working on it.
You can test everything on our free plan (30 responses included). Let me know if you have any more questions.
Q: Getting 404: NOT _FOUND
Hi! I'm really excited to start using Spokk after setting it up. So far, connecting my domain shows everything with a green checkmark. However, I'm getting this error: 404: NOT FOUND on both the text and the link I sent. I don't know if the system is still propagating itself.
thanks.
Samesh_W
Apr 28, 2025A: Hey Sunflow, I'm assuming this is just after you had finished setting up your CNAME? Yes, it is propagating. Give it a couple minutes and give it a reload, it should work. Please reach out via support if the issue is not resolved. Also, I’ve sent you an email regarding your other support question!
Share Spokk
Q: Can't Edit/Delete Review Link & Info After Creation
Hi, I've created review links but I can't delete or edit the entries after creation. Why is that?
Samesh_W
Apr 28, 2025A: Hey,
If a feedback link has already received feedback, it cannot be deleted yet. You can still edit certain parts of the link (like minor settings) but not everything. If a feedback link has not received any feedback yet, you can freely edit and delete it.
We designed it this way to protect your data and prevent accidental loss of valuable customer feedback. That said, we are working on a safer way to allow deletion — but it will require superadmin-level approval and maintain a full audit trail showing what was deleted, for maximum transparency and data integrity.
This feature is on our roadmap, but it will take a bit of time to roll this out.
Share Spokk
Q: How to?
How can we integrate to Google directly such that it will review and show up on Google directly instead of another step to review with 5 stars again?
How can we set up CNAME for Tier 1? I can't find any guides on your help & support docs.
Samesh_W
Apr 28, 2025A: Currently, Google does not allow businesses to directly post customer reviews on Google themselves through an API or third-party apps.
For a review to show up on Google (like Google Maps or Google Business Profile), the customer must personally submit it through Google’s platform.
You can set up your CNAME inside the settings section of your company. Reach out for support if you need help setting up.
Share Spokk
Q: Filter out negative or lower reviews
If the goal is to showcase 4-5 star reviews, is there a way to collect feedback (below 4 stars) and NOT send those onto review sties (ie google, trustpilot, airbnb, etc.)
Learn from poor reviews, post good ones. I don't see a way to set that logic in a page.
Samesh_W
Apr 24, 2025A: Hey! You can find this setting under the "Thank You Page" tab when creating a new link. Look for the question "When do you want to show the external button?" — by default, it’s set to "Always show button", but you can change it to options like "Only show when rating is 4+ stars", and more.
Just a heads-up: this kind of filtering (known as review gating) is discouraged by platforms like Google, so it’s best to use with caution.
Give it a go and feel free to reach out if you have any other questions!
Share Spokk
Thanks 👍
Q: Why does Tier 4 have only 167 resp/month although Tier 3 gets 300 resp/month? What do additional responses cost?
I have some questions:
1) What future Tier Updates will Tier 4 have?
2) Why do I get with Tier 4 only around 167 responses/month while paying double the price of Tier 3 (which gets 300 responses/month)? I think it should have at least 600 responses/month or 7200/year to be a good fit as a lifetime deal. Yes I know it's an agency Tier with Whitelabel options. But this should be additional to higher responses/month. If I get far less than Tier 3 my cost per response would be much higher. I think it should be at least 7200/year with additional option to buy more.
3) How much do the additional responses cost? Didn't see any price list.
Thanks in advance for the answers!
4) Will you implement an option to save reviews from different locations like google, facebook, trustpilot, ... It would be a nice feature to protect reviews against deletion.
Samesh_W
Edited Apr 24, 2025A: Hey,
Let me answer your questions based on the corresponding number:
1: Future Updates: We're planning to roll out video & text testimonial collection and full reputation management (respond to reviews on Google, etc.) in the future. These will be credit-based and will be available across plans.
2: Why Tier 4 has fewer monthly responses: Tier 4 is designed for agencies. Unlike Tier 3, which is limited to only 1 company and includes Spokk branding, Tier 4 gives you 100% white-label control and lets you split 2000 yearly responses across unlimited client companies. That flexibility and branding freedom are where the value lies. In terms of raw volume, 2000 responses could translate to ~20,000 feedback requests depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
3: Extra Responses: Additional responses are $1 each, but agency plans get a 50% discount minimum, with better rates for bulk. This is available on our landing page under the pricing section.
4: We are planning to introduce reputation management features which will let you import and manage reviews from platforms such as Google but I don't know how that will protect against deletion because our database needs to sync up with the company's public reviews. We'll look into a solution for this once we start working on it.
You can test everything on our free plan (30 responses included). Let me know if you have any more questions.
Share Spokk