Q: Why has my lifetime deal disappeared? Lifetime Deal Account Issue - Need Immediate Assistance
Dear Stacky Support Team,
I'd to resolve an urgent account issue regarding my Stacky lifetime deal purchase.
I purchased the Stacky lifetime deal during your initial launch. My account is currently showing as free-tier instead of lifetime access. I have purchase receipts as proof of transaction. Previous support attempts have gone unanswered.
I need to provide my purchase documentation to verify my lifetime deal status and restore my account privileges immediately. Could you please provide a direct email address where I can send my purchase receipts for verification? I would appreciate prompt attention to this matter as I've been unable to access my paid features.
Could you please add an email you guys actually attend to for me to send proof to?
Could you please clarify where I can apply 'custom branding' on your platform, as indicated in the features available for Tier 2 and above? I'm currently on Tier 3, but I’m unable to remove your logo from my forms or find any options to customise the platform with my own branding. Am I missing something?
Ok, sorry. I purchased on the basis of what was listed under Tier 3 at the time so I'll be pursuing a refund on that basis unfortunately.
Q: Why has my support questions not being responded to for a refund realted to the Powerups LTD offer
Rachit, I have made three attempts including email to regards to receiving a refund for the Powerup special LTD offer for purchasing the Appsumo LTD offer. After 1 week of use and wanting a refund which one would think would be straightforward, I see on your website that Powerups are not elegible for a refund. What is going on? Please respond
He doesn't reply emails at all. I can't understand it. It's very bad for business. My lifetime deal has vanished and I've been writing to them for months and nothing. I think they thought I was not going to use it because it was dormant. I'm really upset.
Q: Software Clarification Questions
Hello Support Team,
1.) Great product! I have multiple businesses I manage. Do each user have its own workspace?
2.) Can each user manage a different business?
3.) Are the features shared amongst all users or does each user have the same features?
4.) Can you explain how stack work?
5.) Can your software integrate with AI agents?
6.) In Tier 5, does all users have the powerup fearure?
7.) Is the powerup feature in all stacks in Tier 5?
8.) Do you have a product demo of the powerup features and benefits? If so, please provide the link?
Rachit_Stackby
Aug 20, 2025A: Hello Thomas,
1. No, you will get 1 workspace with multiple databases (stacks) and users will be added to different stacks within that workspace.
2. Each user can be added to different stacks (based on different businesses).
3. Yes, users can be given a permission type. Each permission type has access to different features - Owner, Creator, Editor, Commenter, Read Only.
4. Stacks are...
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Q: What if we need more rows on lifetime deals? Can we buy more? What’s the price?
What if we need more rows on lifetime deals? Can we buy more? What’s the price?
Rachit_Stackby
Aug 20, 2025A: Hi Madhan,
Please reach out to us on support chat or support@stackby.com. We can understand your needs and suggest you the best way forward.
Rachit
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Q: Why has my lifetime deal disappeared? Lifetime Deal Account Issue - Need Immediate Assistance
Dear Stacky Support Team,
I'd to resolve an urgent account issue regarding my Stacky lifetime deal purchase.
I purchased the Stacky lifetime deal during your initial launch. My account is currently showing as free-tier instead of lifetime access. I have purchase receipts as proof of transaction. Previous support attempts have gone unanswered.
I need to provide my purchase documentation to verify my lifetime deal status and restore my account privileges immediately. Could you please provide a direct email address where I can send my purchase receipts for verification? I would appreciate prompt attention to this matter as I've been unable to access my paid features.
Could you please add an email you guys actually attend to for me to send proof to?
Rachit_Stackby
Aug 20, 2025A: It's already fixed now. Please check.
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Q: Custom Branding?
Could you please clarify where I can apply 'custom branding' on your platform, as indicated in the features available for Tier 2 and above? I'm currently on Tier 3, but I’m unable to remove your logo from my forms or find any options to customise the platform with my own branding. Am I missing something?
Rachit_Stackby
Aug 20, 2025A: Hi there,
Custom branding is available on 5 codes and above. Will get it fixed in the deal page.
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Verified purchaser
Any answer to this?
Verified purchaser
Ok, sorry. I purchased on the basis of what was listed under Tier 3 at the time so I'll be pursuing a refund on that basis unfortunately.
Q: Why has my support questions not being responded to for a refund realted to the Powerups LTD offer
Rachit, I have made three attempts including email to regards to receiving a refund for the Powerup special LTD offer for purchasing the Appsumo LTD offer. After 1 week of use and wanting a refund which one would think would be straightforward, I see on your website that Powerups are not elegible for a refund. What is going on? Please respond
Rachit_Stackby
Aug 20, 2025A: Already replied and explained on the support chat and email.
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I have already received a refund from Appsumo
He doesn't reply emails at all. I can't understand it. It's very bad for business. My lifetime deal has vanished and I've been writing to them for months and nothing. I think they thought I was not going to use it because it was dormant. I'm really upset.
Already fixed your issues. Please check.