b1cae9c482d34065ac8cddeffde02e1cQ: Very, very confusing
I bought Stackby back in 2020. Now it says I'm on the free plan. So what exactly did I pay for?
When comparing the free plan with the new AppSumo plans it is also confusing:
1. Free plan includes 5 users, but if you pay $109 for the AppSumo deal you get downgraded to 1 user.
2. Free plan includes 100 internal automation runs, but if you pay $109 for AppSumo deal you get...zero.
3. Free plan includes 1 app per stack but you can pay $109 to get zero apps per stack
4. There are features on the Stackby web site that don't seem to appear at all on the AppSumo feature list (2FA) and vice versa (AI MCP connector, Build with AI...)
5. It seems like what should be basic features like exporting to Excel, changing colors and restoring deleted items are now a special offer for $399.
Responses say "email support". Get we get some clarity here?
Thx
Rachit_Stackby
Sep 24, 2026A: Hey there,
Please share your email ID and we'll restore the old plan for you if you have not refunded any codes.
You will not be on the free plan.
Over the years, we have also added add-ons: Powerups, Apps Marketplace, Automations, Interfaces, Sync and others to power your workflows. These are all significant modules well built over time. You can get it based on your needs as an LTD.
Just adding that this happened to me as well. LTD holder since 2020, and I only need to use Stackby typically in the final quarter of the year. I just logged in and the workspace I used to have my AppSumo code attached to is now set to "Free". I've reached out to support, hopefully they can return the entitlement. Their recent update and new code sale seems to have bumped long term supporters.