Steppit Questions

Showing 1 - 20 of 138 questions

Q: How many others have been victim to this fraudulent company?

I keep getting charged, there is no number to call, and my bank has informed me that you have it set up that even if I change my credit card, I'll still get charged. We are making the proper steps to declare these charges as fraudulent. It makes me sad that the consumers are the victims here.

113054416818695828697Aug 31, 2024
See detail
Helpful?

Q: I would like to make a comment.

I never signed up for this service and yet continue to have charges made to my credit card. There is no contact number to call. I am very upset by this and frustrated. Is there not a phone number for support?

113054416818695828697Aug 12, 2024
See detail
Founder Team
Jay_Steppit

Jay_Steppit

Aug 21, 2024

A: Hi there, we're very sorry for this negative experience and we'll get this rectified for you. All payment receipt emails include a support email address - please contact support@steppit.com and we'll respond to your message immediately to get this resolved. Best, Jay

Helpful?

Q: What's the roadmap link?

I want to check the roadmap before I buy, because I need more languages, and buy will depends on how long you guys plan to implement new languages!

betobyronMar 7, 2024
See detail
Founder Team
Natalie_Steppit

Natalie_Steppit

May 15, 2024

A: Hi there, here is a link to our roadmap: https://roadmap.steppit.com/

Helpful?

Q: Are we able to make our courses private and only available internally to users we choose or are all courses accessible by anyone?

kZenPLUSMar 7, 2024
See detail
Founder Team
Hannah_Steppit

Hannah_Steppit

May 15, 2024

A: Yes you can make courses private should you wish to.

Helpful?

Q: Initially planned to get tier -3 but now I'm getting only tier 1.

I cannot use STRIPE, so that's a big issue.
Enrollments are anyways less even with tier-3, so sticking with tier-1.
Can we know how much is the extra cost for enrollments we do manually??

digitalmaryadaPLUSMar 7, 2024
See detail
Founder Team
Hannah_Steppit

Hannah_Steppit

May 15, 2024

A: Hi there,

So we have released a workaround for those who cannot use STRIPE, the new 'request enrollment' feature will allow customers to communicate their intent to buy, and through automations you can link them through to your preferred payment method. E.g. email including Paypal info. In the future when the demand is met, we will happily integrate alternative payment providers too.

If you...

Helpful?