113563592056056435045Q: Got Tier 1 upgraded to Tier 3 solely for the 4k option, But No 4k?
My source is 2k, but I don't have a 2k export option or 4k.
I saw an answer on a different question saying that the source has to be 4k to export 4k?
SO am I locked out of exporting anything in 2k as it's not an option?
Terry_SubEasy.ai
Sep 29, 2026A: Hi there, you can have 1440P export option if your video is not 4k with tier-3.
Verified purchaser
How? I don't see 4k or 2k as an option when I try to export how do I get it to show up? I also only see 1080p when I select "Play Local File" before that it only shows 720p.
I've uploaded the initial video at 2k to cloud to see if that shows the option for 4k or 2k, it did not show the 2k/4k export option.
Very confused on how to get 2k/4k export.
I confirm this is a bug, we will fix it very soon, and you can check tomorrow to see whether it is fixed. Sorry for the trouble.