A: Hi Sumoling123456,

You're absolutely right - if we give the option to change the display name, it should apply globally across messages, chats, and email templates. We agree, and that is definitely our goal.

This is a topic of active conversation internally that will lead to a resolution. I can't give you a specific timeline, but know that we hear you and we're working toward it.

Thanks for making sure we understand what you'd like to see - and thanks for being a customer!

Thanks,

Mike