Q: Can we customize all the texts on the ticket submission form,
including 'Select a value' and '+Create a new ticket'?
Also, If we select the option that allows people to submit a ticket without registering, will they automatically receive an email such as 'Thank you for your submission, we will get back to you...'?
You can customize Title, Message, Panel name, Button name. Again: I suggest you register for free to check everything first. If you have further questions don't hesitate to contact me.
I did register, but your Admin demo does not allow saving, so we cannot view the front-end result.
My specific question is: can we customize this specific text on the front ticket form, 'Select a value'? I don’t see any option in the Admin demo to customize this. And if not, this would be a deal breaker for me.
You cannot customize Select a value from settings but you can translate it on your language. I'm quite surprised such thing is a deal breaker as it just the default text for empty inputs, all websites in the world are like that. Anyway you can change it via JS as well.
This can be customized on many support apps (including Groove, a past offer on AppSumo). But if you’re saying it can be translated, then that solves the problem! :)
The Cloud/AppSumo version is ready-to-use and we handle all the management. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version PHP or WP (59USD) requires installation, apps must be purchased separately, but you will have complete control over everything, also, there are...
I am currently using response io, I plan on switch to your platform. Few questions to ask and clarify: 1. Does it support multiple user for my sales agent? 2. Does it support multiple support email account integration? 3. Does the API support messaging embedded to android app?
1. I apologize, but I am having difficulty understanding. Could you please provide me with more information? 2. Yes. From Settings > Notificaitons > Email piping you can configure them. 3. APIs are not related to OS. You can use theme wherever you want including an Android app.
If you have further questions don't hesitate to contact me.
Q: Can people submit a ticket without registering—just by filling out a form and clicking submit?
Is the front end available in other languages?
Let’s say one of our customers submits a ticket in Spanish or French. Our agents would receive the message in the original language, correct? Your app wouldn’t automatically translate it into English, right?
2. Yes. All major languages are supported. Please check https://board.support/more-features?cloud#multilingual
3. The message can be translated automatically in both ways. Check https://board.support/support?cloud#translations and https://board.support/users?cloud#language-detection
Q: If we connect Support Board to our Facebook account, does that mean every Messenger
communication is automatically added to our dashboard, and that we can reply directly from Support Board?
If so, can the app automatically send a Messenger message such as 'We will get back to you during business hours...when we get a DM?
Schiocco
Sep 19, 2025A: Hi, yes, you can do all of that ;) Regards
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Q: Can we customize all the texts on the ticket submission form,
including 'Select a value' and '+Create a new ticket'?
Also, If we select the option that allows people to submit a ticket without registering, will they automatically receive an email such as 'Thank you for your submission, we will get back to you...'?
Schiocco
Sep 19, 2025A: Hi, yes you can customize most texts. You can also send an email like that. I suggest you register for free to check everything first. Regards
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Verified purchaser
What do you mean by 'most'? Which texts can we not customize?
You can customize Title, Message, Panel name, Button name. Again: I suggest you register for free to check everything first. If you have further questions don't hesitate to contact me.
Thank you!
Verified purchaser
I did register, but your Admin demo does not allow saving, so we cannot view the front-end result.
My specific question is: can we customize this specific text on the front ticket form, 'Select a value'?
I don’t see any option in the Admin demo to customize this.
And if not, this would be a deal breaker for me.
You have to register to the cloud version: https://cloud.board.support/
You cannot customize Select a value from settings but you can translate it on your language. I'm quite surprised such thing is a deal breaker as it just the default text for empty inputs, all websites in the world are like that. Anyway you can change it via JS as well.
Verified purchaser
This can be customized on many support apps (including Groove, a past offer on AppSumo). But if you’re saying it can be translated, then that solves the problem! :)
Yes it can be translated. Support Board is fully multilingual. If you have further questions don't hesitate to contact me.
Thank you!
Q: The price on your website is $59, but on Appsumo it is $69. What is the difference in the product ?
Schiocco
Sep 19, 2025A: Hello there!
The Cloud/AppSumo version is ready-to-use and we handle all the management. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version PHP or WP (59USD) requires installation, apps must be purchased separately, but you will have complete control over everything, also, there are...
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Q: Email support
I am currently using response io, I plan on switch to your platform. Few questions to ask and clarify:
1. Does it support multiple user for my sales agent?
2. Does it support multiple support email account integration?
3. Does the API support messaging embedded to android app?
Sincerely looking forward on your reply soon.
Schiocco
Sep 14, 2025A: Hi there,
1. I apologize, but I am having difficulty understanding. Could you please provide me with more information?
2. Yes. From Settings > Notificaitons > Email piping you can configure them.
3. APIs are not related to OS. You can use theme wherever you want including an Android app.
If you have further questions don't hesitate to contact me.
Thank you!
Thank you
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Q: Can people submit a ticket without registering—just by filling out a form and clicking submit?
Is the front end available in other languages?
Let’s say one of our customers submits a ticket in Spanish or French. Our agents would receive the message in the original language, correct? Your app wouldn’t automatically translate it into English, right?
Can we disable the AI reply feature?
thanks
Schiocco
Sep 4, 2025A: Hi there!
1. Yes. The Registration form is optional.
2. Yes. All major languages are supported. Please check https://board.support/more-features?cloud#multilingual
3. The message can be translated automatically in both ways. Check https://board.support/support?cloud#translations and https://board.support/users?cloud#language-detection
4. Yes, you can disable the AI chatbot, it is...
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Verified purchaser
But we would not want auto translation. Can we disable this feature?
Yes sure, it is disabled by default, same for the chatbot
Verified purchaser
Thanks for the quick repliy to all my questions.
You are welcome!