Hello I have a few questions about WhatsApp: 1. Is it possible to make WhatsApp calls directly through Support Board? 2. Can I send and receive voice messages via WhatsApp? 3. Can I continue to use my existing WhatsApp Business on my phone while using Support Board? 4. Is it possible to assign different roles or permissions to my employees, so that team members have restricted access based on their role? For example, the role that prevents anyone from deleting WhatsApp messages. Thanks
Founder Team
Schiocco
Nov 27, 2025
A: Hi there!
1. Not yet. We have plans to add it next year.
2. Yes
3. Yes
4. Yes
If you have further questions don't hesitate to contact me.
Hello. If i buy Tier 4, can i install this for my clients in their website and for unlimited clients all white labelled as there is unlimited agents? Is there just 1 dashboard to control all installs or can they all be separate?
Founder Team
Schiocco
Nov 24, 2025
A: Hi there, all AppSumo Tiers are for 1 client only. What you want is the SaaS or Reseller version. For more details about the SaaS and reseller versions please visit https://board.support/saas and https://board.support/resellers
Q: Whatsapp with Open AI, Dialogflow, G Calendar and Tidycal
Plan 4. I need a Chatbot setup with WhatsApp API + Tidycal for bookings. Configured AI section; activated OpenAI APIs. Had valid WhatsApp API number, activated per procedure. Testing with my WhatsApp Business: Queries WhatsApp API number, gets first msg:"I'm not connected to any bot yet, so I can't answer your question."Then auto-replies correctly:"Perfect! So you want to book a round trip...
Founder Team
Schiocco
Nov 14, 2025
A: Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
If one exceeds the message per month limit that is on the tier they purchased, can there be an automatic process that charges for overages? How much cost for overages? Can it revert back to the AppSumo tier plan for the following month in case that next month does not get overages?
Founder Team
Schiocco
Nov 13, 2025
A: Hi there, Unfortunately, that feature isn’t available. If you reach your quota, you’ll need to either wait until next month or upgrade to a higher plan. Please note that users will still be able to send messages even if the quota is exceeded, but you won’t be able to reply.
If you have further questions don't hesitate to contact me.
My use cases are 1) Allow customers to use a widget to get answers which will be trained by PDF documents or web pages i provide. This will be a knowledgeable and not Ai chatbot. 2) If an agent is required by the customer then a human will answer and reply. 3) knowledgeable is written by humans - not made by Ai
In my use case where would OpenAi come into play? I want to avoid variable costs.
Founder Team
Schiocco
Nov 10, 2025
A: Hi there!
1. Yes you can do it. And yes, it is an AI chatbot. Mind that all AppSumo tiers areafor 1 customer only.
2. Yes, you can do that
3. Yes, it is the case most of the times.
AI will be involved and you cannot avoid variable costs sorry.
Q: Whatsapp integration
Hello
I have a few questions about WhatsApp:
1. Is it possible to make WhatsApp calls directly through Support Board?
2. Can I send and receive voice messages via WhatsApp?
3. Can I continue to use my existing WhatsApp Business on my phone while using Support Board?
4. Is it possible to assign different roles or permissions to my employees, so that team members have restricted access based on their role? For example, the role that prevents anyone from deleting WhatsApp messages.
Thanks
Schiocco
Nov 27, 2025A: Hi there!
1. Not yet. We have plans to add it next year.
2. Yes
3. Yes
4. Yes
If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board
Q: Tier 4 - unlimited for clients?
Hello. If i buy Tier 4, can i install this for my clients in their website and for unlimited clients all white labelled as there is unlimited agents? Is there just 1 dashboard to control all installs or can they all be separate?
Schiocco
Nov 24, 2025A: Hi there, all AppSumo Tiers are for 1 client only. What you want is the SaaS or Reseller version. For more details about the SaaS and reseller versions please visit https://board.support/saas and https://board.support/resellers
Share Support Board
Q: Whatsapp with Open AI, Dialogflow, G Calendar and Tidycal
Plan 4. I need a Chatbot setup with WhatsApp API + Tidycal for bookings.
Configured AI section; activated OpenAI APIs. Had valid WhatsApp API number, activated per procedure.
Testing with my WhatsApp Business: Queries WhatsApp API number, gets first msg:"I'm not connected to any bot yet, so I can't answer your question."Then auto-replies correctly:"Perfect! So you want to book a round trip...
Schiocco
Nov 14, 2025A: Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
Share Support Board
Q: Overages
If one exceeds the message per month limit that is on the tier they purchased, can there be an automatic process that charges for overages? How much cost for overages? Can it revert back to the AppSumo tier plan for the following month in case that next month does not get overages?
Schiocco
Nov 13, 2025A: Hi there,
Unfortunately, that feature isn’t available. If you reach your quota, you’ll need to either wait until next month or upgrade to a higher plan.
Please note that users will still be able to send messages even if the quota is exceeded, but you won’t be able to reply.
If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board
That's not good. If you're serving dozens of customers with chatbots and you exceed your limit, you will get ALL of them angry at you at once.
All AppSumo Tiers are for 1 customer only. Regards
Q: Train Chatbot
My use cases are
1) Allow customers to use a widget to get answers which will be trained by PDF documents or web pages i provide. This will be a knowledgeable and not Ai chatbot.
2) If an agent is required by the customer then a human will answer and reply.
3) knowledgeable is written by humans - not made by Ai
In my use case where would OpenAi come into play? I want to avoid variable costs.
Schiocco
Nov 10, 2025A: Hi there!
1. Yes you can do it. And yes, it is an AI chatbot. Mind that all AppSumo tiers areafor 1 customer only.
2. Yes, you can do that
3. Yes, it is the case most of the times.
AI will be involved and you cannot avoid variable costs sorry.
Regards
Share Support Board