A: Hi you can do that but there is some limitation as the admin is one and global. Anyway you can group conversations, users and agents by departments. You can change design for each website via Settings > Automations > Design and other things. The main "issue" is the chatbot. You can create only one OpenAI chatbot that is trained via Support Board, but you can create unlimited OpenAI Assistant chatbots(see https://board.support/docs/#open-ai-assistant for more details). Each assistant can be linked to a different department and website.
I understand you are integrated with Dialogflow , but need to know whether you support latest Google's Conversational Agents? There are 3 - Dialogflow ES which is the oldest. Dialogflow CX which camefew years ago, and now Google's Conversational Agents. Do you support only the first one or all of these?
Q: Can it be used in the field of online education
Hi, I teach at an online college. Recently, the admins decided that we are required to have synchronous online office hours, which I personally think is ridiculous. I created a Google Voice number for this purpose and plan to communicate via texting.
Would it be possible to feed the assignment directions, and other requirements, such as APA formatting, and other possible questions that a typical student (who doesn't bother to read) might ask and have this respond to the student?
A: Hi, I'm not sure what you are writing about sorry. Anyway, the chatbot can reply to your users with any question and answer you want. You will have to train it. I advise trying Support Board for free so you can understand if it works for you. Regards
Q: All supported apps are included
Hello!
Does 'All supported apps' include lifetime updates?
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Q: I have few websites, can I use it for all my websites?
I have few websites, can I use it for all of my websites? And will I be able to train it for individual websites?
Thanks.
Schiocco
Apr 3, 2025A: Hi you can do that but there is some limitation as the admin is one and global. Anyway you can group conversations, users and agents by departments. You can change design for each website via Settings > Automations > Design and other things. The main "issue" is the chatbot. You can create only one OpenAI chatbot that is trained via Support Board, but you can create unlimited OpenAI Assistant chatbots(see https://board.support/docs/#open-ai-assistant for more details). Each assistant can be linked to a different department and website.
Share Support Board
Q: Do you support Google's Conversational Agents?
I understand you are integrated with Dialogflow , but need to know whether you support latest Google's Conversational Agents?
There are 3 - Dialogflow ES which is the oldest. Dialogflow CX which camefew years ago, and now Google's Conversational Agents. Do you support only the first one or all of these?
Schiocco
Apr 3, 2025A: Hi, We do not support it, sorry. If you have further questions don't hesitate to contact me.
Thank you!
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Q: Can it be used in the field of online education
Hi, I teach at an online college. Recently, the admins decided that we are required to have synchronous online office hours, which I personally think is ridiculous. I created a Google Voice number for this purpose and plan to communicate via texting.
Would it be possible to feed the assignment directions, and other requirements, such as APA formatting, and other possible questions that a typical student (who doesn't bother to read) might ask and have this respond to the student?
Schiocco
Mar 30, 2025A: Hi, I'm not sure what you are writing about sorry. Anyway, the chatbot can reply to your users with any question and answer you want. You will have to train it. I advise trying Support Board for free so you can understand if it works for you. Regards
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Q: Staff Assistance Board
Hello, is it possible to use it to create an internal support chat/board for the team, rather than making it public? Thank you!
Schiocco
Mar 29, 2025A: HI, not sorry, Support Board is a admin to users system, not a system where each one can write to the other.
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