Support Board Questions

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Q: Automation for Instagram

Hi, this is used to create this automation. If a user leaves a comment on Instagram with a keyword, is a flow activated that will begin to arrive via private message?

produpromoPLUSAug 27, 2025
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Founder Team
Schiocco

Schiocco

Aug 27, 2025

A: Hi, unfortunately comments are not yet supported. Regards

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Q: Zapier Integration?

Is there a Zapier integration?

tomniklasschmidtAug 20, 2025
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Founder Team
Schiocco

Schiocco

Aug 20, 2025

A: Hi there,

Yes, it is available, see https://zapier.com/apps/support-board/integrations

If you have further questions don't hesitate to contact me.

Thank you!

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Q: WooCommerce support

I want a solution that will support my WordPress/WooCommerce shop. If I purchase this deal will it do anything for me? How much extra would I need to buy from your website?

aprpacPLUSAug 20, 2025
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Founder Team
Schiocco

Schiocco

Aug 20, 2025

A: Hi, the AppSumo deal is for the Cloud version, it is not compatible with the WooCommerce app. You need to buy the WP version + WooCommerce app instead. If you have further questions don't hesitate to contact me.

Thank you!

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Q: Do you support real-time webhook push for every new/updated message or lead?

I need to automatically receive new or updated leads/messages to a webhook URL, without polling or manual refresh.
Does your platform send webhook notifications instantly whenever a new lead or message arrives, or is it necessary to regularly query your API to check for updates?
If available, please provide details about how webhooks can be configured (e.g., per account, per channel, or global settings), what kind of events are supported, and whether message contents are included in the webhook payload.

Thank you!

konto+appsumoAug 7, 2025
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Founder Team
Schiocco

Schiocco

Aug 8, 2025

A: Hi there!

Yes, we support webhooks. Please check https://board.support/docs/api/web#Webhooks
If you have further questions don't hesitate to contact me.

Thank you! 
Regards

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Q: Doubt

Can I connect the Board to WhatsApp and when the client wants to schedule something, the AI can consult Google Calendar?

inovatrizAug 6, 2025
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Founder Team
Schiocco

Schiocco

Aug 7, 2025

A: Hi, yes you can connect WhatsApp but there is not yet a Google Calendar integration (we will develop it within end of the year). So on WhatsApp, the chatbot will have to send link to your Google calendar booking form instead. Regards

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