SushantShhahQ: Can we also create a self service help desk with this?
Where, at the time of asking questions, customer can see the relevant articles... Which saves chatbot credits.
And does it have ticketing?
Any similarities to Betterdocs, fluent support
Schiocco
May 15, 2024A: Our ticket system is simple and straightforward, with no distinction between tickets and chats on the admin side. To see how it works, feel free to test the demo on our website. For more information, visit https://board.support/tickets.
Regards
Hi
Yes, you can do it via the Dialogflow chatbot. Dialogflow is free to use and ChatGPT can be used only if Dialogflow does not know the answer to the question.
Regards
Hi, on your website I had to first type the full query and hit enter
- then it showed me the relavnt articles.
Is this how Dialogflow works?
I was asking where, even before the customer hits enter for the query - they start seeing the relevant articles from the self service portal.
Is it possible?
Hi,
No sorry. It is not possible to show relevant articles before.
It may be beneficial to consider a different approach to support. Instead of relying on articles, a chatbot solution could be implemented to directly answer user questions. This would eliminate the need for users to search and reference articles.
Regards
Thank you, I see a list of Add Ons on your website under pricing section - Dialogflow,
Slack,
Tickets,
WhatsApp,
Messenger,
Viber,
Telegram
and so on and so forth.
So all these are included in this AppSumo LTD? Or I will have to pay separately for each later?
Also, the premium support is for lifetime or limited?
On your website there is no limittaion on number of messeges - whereas in AS deal there is - any reason?
If I exhause the messeges limite - how do I increase it?
1. All apps are included.
2. Free support is for 6 months and it is basic.
3. The Cloud/AppSumo version is ready-to-use and we handle all the management. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version requires installation, but you will have complete control over everything, and there are no message or agent limitations.
4. If you reach the limit you increase it buy upgrading your membership.
Regards
1. So, only for AppSumo buyers there's a separate version.
I'm using WordPress - will be using your PlugIn - it'll be hosted on my servers I belive.
Still I'll have messages and agents limittaions?
2. Your AppSumo page says Premium Support (with no time limit mentioned)
Can you update it with "basic support for 6 months".
3. After 6 months, if we need any support, how do we get the same? By paying an addtional monthly or yearly cost? How much that will be?
4. Your website says one year updates if bought from anywhere, and lifetime updates if bought from codecanyon. So for Sumolings it's only 1 year updates?
5. I'm a little confused on whether to buy through AppSumo or CodeCanyon - can you let me know the pros and cons of both to make a more informed decision.
Thank you,
1. Yes. If you use the AppSumo version you I'll have messages and agents limitations, also if you use it with out WP plugin. The WP version on CodeCanyon has no limitations instead.
3. You can hire us. We charge 70$ / hour. Min 30 min. We accept payments via PayPal/Card, Bitcoin, Ethereum and other cryptocurrencies
4. The AppSumo version has lifetime updates for everything.
5. The Cloud/AppSumo version is ready-to-use and we handle all the management. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version requires installation, but you will have complete control over everything, and there are no message or agent limitations.
Best regards
Thank you,