Q: A few final Plan 4 questions about messages, OpenAI Chats, and keeping products organized
Hi Support Board Team,
Thanks again for answering our earlier questions. We’re getting close to making a decision on Plan 4 and just wanted to clarify a few final things.
Is the 200,000-message monthly allowance shared across all of the websites, domains, subdomains, and SaaS products we connect to the account, or are there any per-domain limits?
Q: Can we use Support Board for our SaaS subscribers and expand our lifetime plan as our business grows?
Hello Support Board Team,
We have a few questions about licensing and long-term scalability.
1. Can we use Support Board to assist subscribers of our own SaaS application without violating the AppSumo license, provided we're not reselling your software or giving subscribers their own Support Board accounts?
2. If we purchase Plan 2 or 3 and later need more monthly messages, can we upgrade to a...
Founder Team
Schiocco
Sep 25, 2026
A: Hi
1. Yes, you can do that.
2. Yes, you can do that.
3. No, but we have no plans to end this promotions anytime soon
4. Yes, it resets each month. No resrictions.
If you have any questions, please feel free to contact me. Best regards
Q: Can Support Board integrate with external authentication, APIs, webhooks, and automated ticket escalation?
Hello Support Board Team,
We'd appreciate clarification regarding your API and customer-support integration capabilities.
1. Can Support Board integrate with an external authentication system to identify logged-in customers and associate support conversations with their existing accounts?
2. Can we programmatically retrieve support tickets, conversation histories, and customer information...
Founder Team
Schiocco
Sep 25, 2026
A: Hi
1. Yes, see https://board.support/docs/api/use-cases 2. Yes, see https://board.support/docs/api/web#Webhooks 3. Yes, human handoff is fully supported 4. Yes
Q: Can one license support multiple products with separate AI chatbots and knowledge bases?
Hello Support Board Team,
We're considering purchasing your LTD for our business, which operates multiple digital products, including an online education platform and a SaaS application.
Can one AppSumo license support multiple products under the same business, even if they use different domains or subdomains?
Can we create independently trained chatbots for each product, with separate...
Founder Team
Schiocco
Sep 25, 2026
A: Hi again,
1. Yes, you can show the chat on unlimited domains 2. Only via OpenAI chats integrations, not natively inside Support Board. 3. You can prevent it by enabling "Context" option that communicate to the agent the current user URL and by training the matirial accordingly. Or via option 2.
Q: A few final Plan 4 questions about messages, OpenAI Chats, and keeping products organized
Hi Support Board Team,
Thanks again for answering our earlier questions. We’re getting close to making a decision on Plan 4 and just wanted to clarify a few final things.
Is the 200,000-message monthly allowance shared across all of the websites, domains, subdomains, and SaaS products we connect to the account, or are there any per-domain limits?
How many separate OpenAI Chat integrations can...
Share Support Board
Q: Can we use Support Board for our SaaS subscribers and expand our lifetime plan as our business grows?
Hello Support Board Team,
We have a few questions about licensing and long-term scalability.
1. Can we use Support Board to assist subscribers of our own SaaS application without violating the AppSumo license, provided we're not reselling your software or giving subscribers their own Support Board accounts?
2. If we purchase Plan 2 or 3 and later need more monthly messages, can we upgrade to a...
Schiocco
Sep 25, 2026A: Hi
1. Yes, you can do that.
2. Yes, you can do that.
3. No, but we have no plans to end this promotions anytime soon
4. Yes, it resets each month. No resrictions.
If you have any questions, please feel free to contact me.
Best regards
Share Support Board
Q: Can Support Board integrate with external authentication, APIs, webhooks, and automated ticket escalation?
Hello Support Board Team,
We'd appreciate clarification regarding your API and customer-support integration capabilities.
1. Can Support Board integrate with an external authentication system to identify logged-in customers and associate support conversations with their existing accounts?
2. Can we programmatically retrieve support tickets, conversation histories, and customer information...
Schiocco
Sep 25, 2026A: Hi
1. Yes, see https://board.support/docs/api/use-cases
2. Yes, see https://board.support/docs/api/web#Webhooks
3. Yes, human handoff is fully supported
4. Yes
Regards
Share Support Board
Q: Can one license support multiple products with separate AI chatbots and knowledge bases?
Hello Support Board Team,
We're considering purchasing your LTD for our business, which operates multiple digital products, including an online education platform and a SaaS application.
Can one AppSumo license support multiple products under the same business, even if they use different domains or subdomains?
Can we create independently trained chatbots for each product, with separate...
Schiocco
Sep 25, 2026A: Hi again,
1. Yes, you can show the chat on unlimited domains
2. Only via OpenAI chats integrations, not natively inside Support Board.
3. You can prevent it by enabling "Context" option that communicate to the agent the current user URL and by training the matirial accordingly. Or via option 2.
Regards
Share Support Board
Q: One more important question regarding WhatsApp bulk messaging
One more important question regarding WhatsApp bulk messaging:
1. Does the AppSumo Lifetime plan allow us to send bulk WhatsApp Template Messages to our contacts?
2. If we send one campaign to 2,000 contacts, does that count as 2,000 messages toward the 10,000 monthly message limit included in the AppSumo plan?
3. Is there any separate monthly limit on the number of WhatsApp bulk campaigns or...
Schiocco
Sep 9, 2026A: Hi there,
1. Yes, you can do that.
2. Yes, correct
3. No
4. Yes, you can filter users by department, tag, channels like whatsapp or messenger and send templates only to such users.
5. and 6. No sorry. You can do it via API and custom code only. Support Board is more a support platform than a marketing app.
Thank you
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