Q: Can we customize all the texts on the ticket submission form,
including 'Select a value' and '+Create a new ticket'?
Also, If we select the option that allows people to submit a ticket without registering, will they automatically receive an email such as 'Thank you for your submission, we will get back to you...'?
Schiocco
Sep 19, 2025A: Hi, yes you can customize most texts. You can also send an email like that. I suggest you register for free to check everything first. Regards
StrategistPLUS
Verified purchaser
What do you mean by 'most'? Which texts can we not customize?
You can customize Title, Message, Panel name, Button name. Again: I suggest you register for free to check everything first. If you have further questions don't hesitate to contact me.
Thank you!
StrategistPLUSVerified purchaser
I did register, but your Admin demo does not allow saving, so we cannot view the front-end result.
My specific question is: can we customize this specific text on the front ticket form, 'Select a value'?
I don’t see any option in the Admin demo to customize this.
And if not, this would be a deal breaker for me.
You have to register to the cloud version: https://cloud.board.support/
You cannot customize Select a value from settings but you can translate it on your language. I'm quite surprised such thing is a deal breaker as it just the default text for empty inputs, all websites in the world are like that. Anyway you can change it via JS as well.
StrategistPLUSVerified purchaser
This can be customized on many support apps (including Groove, a past offer on AppSumo). But if you’re saying it can be translated, then that solves the problem! :)
Yes it can be translated. Support Board is fully multilingual. If you have further questions don't hesitate to contact me.
Thank you!