Cloud Version | Support Board | AppSumo

Support Board

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msinghca9

Apr 20, 2025

Q: Cloud Version

Is the AppSumo deal related to the Cloud Version of the Supportboard or the PHP or Wordpress one.

Founder Team

Schiocco

Apr 20, 2025

A: Hi, it is Cloud Version. If you have further questions, don't hesitate to contact me.

Thank you!

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Quick questions before I grab this deal: Security / compliance Are you SOC 2 compliant or do you have any other security certifications (ISO, etc.)? Asking because ticket conversations and KB content would live on your platform. Bot training limits How are the training character limits calculated exactly? Do characters from uploaded docs, website content, and manual Q&A all count toward the same limit? And if I update or retrain the bot, does that re-count characters? Using our own OpenAI API key If we use our own OpenAI API key, do the bot training limits still apply? Or do only the monthly message limits apply in that case? Thanks! 🙌
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OpenAI usage costs (required for the chatbot) not included. Use your own OpenAI API key or buy credits from us. Try it for free before upgrading to the AppSumo Deal.

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