Q: Hello, I have created a Dialogflow CX account, and OpenAi key.
and I have a few questions
1. how does the logic of the bot works? Does it go to OpenAI first and then to Dialogflow, does it work parallel and if an intent is found it activates Dialogflow.
2. How does Dialogflow can help me to know the questions that the bot didn't have an answer to?
3. How can I make the AI bot answer first and when the human wants, he takes over the conversation?
Thank you
Schiocco
May 15, 2024A: Hi
1. If Dialogflow is active, the OpenAI query is performed only if the chatbot does not know the answer to the user's question and if the length of the user's message is greater than 4 characters.
2. In the Dialogflow ES console, a page is dedicated to that.
3. Please check https://board.support/docs/#human-takeover
If you do not have a valid reason for using the CX version, I recommend you use the ES version instead.
Regards