Hi, can you transfer support chats from one agent to | Support Board

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sklPLUS

Aug 29, 2023

Q: Hi, can you transfer support chats from one agent to another?

can two agents work on the same chat simultaneously?

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Schiocco

May 15, 2024

A: Hi, yes, you have to enable Routing or Queue or Hide Conversations of other agents option and then an agent menu will appear in the conversation area on the right. Yes, multiple agents can chat simultaneously.

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