Fantastic,
thanks for such a prompt response,
getting the tier 1 as we speak ^_^
l am so looking forward to exploring your amazing product further,

best regards

Hi, one more question :
l have created my first Chat bot (yey!) and connected Messenger successfully,
and l am stuck with setting up email piping,
can l use the same email used to register on Support Board
for email piping?

My business email is Outlook / Office based
and l can not figure it out, this is what l used :

smtp.office365.com
username : my business email l want to forward received emails from to Support Board
(it is the same one used to register on your platform)
password : my email password
port : 587
sender email : l put the same email
sender name : l used a nick name

email piping :
host : outlook.office365.com
username : my business email (same as the above)
password : my email password
port : 993

Can you please let me know what l am doing wrong?
When creating the Chat bot l had to use a Gmail account,
maybe that is where the disconnection is?

Thanks a lot in advance,
best regards,

Hi

Great! I think the problem is your email, Microsoft 360 is a personal email, and they also have extra security measures. Try to click the button Synchronize now and let me know the error message.

Regards

Unfortunately, I can not help you much more with this because it's something not related to the product but to your email provider, it is blocking the access to Support Board. You have disabled the security and made other adjustments, see https://forum.osticket.com/d/100724-m365-can-not-authenticate-to-imap-server-authenticate-failed/3 for more details. You can also contact the Microsoft support.

By private I mean an email provider that is not built to be connected to professional web tools like Support Board. I advise using another email, like an email from your website domain.

Regards

Ok thanks. GoDaddy must solve the issue or provide another email provider.

Gmail is another private email provider, and it should not be used for email piping. Like Microfost it has extra security measures that must be disabled:

For Google Gmail and Google Workspace emails, you need to replace your Google password with a Google app password, details on https://support.google.com/accounts/answer/185833 (Create & use App Passwords section). Enter imap.gmail.com as host and 993 as port.

Forwarding emails should work.

Regards

Great! A review will help us a lot. Thank you! In the future, if you need help, please write directly to support@board.support.
Regards