Support Board

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Q: How do I set up the Slack app to not ping everyone whenever we have a new user chatting.

I integrated the Slack app for my sales people to easily respond to questions on our site. However, whenever we get a chat, everyone in my org is added to a new channel with the user. I was hoping for the alert to only go to a specific channel that has only my salespeople on it so that they can respond. Can I do that?

2ebbad8c769349f9bc17e5820a7beb23PLUSSep 6, 2024
Founder Team
Schiocco

Schiocco

Sep 6, 2024

A: Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs . You can login using your Support Board Cloud account. Thank you! Best regards.

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Founder
Posted: Sep 6, 2024

Anyway yes, you can do that by creating a dedicated workspace only for Support Board and by adding only the members you want there.