A: Hi there!

Support Board isn’t just a chatbot builder, it’s a complete customer communication platform. While Chatbotbuilder focuses mainly on creating conversational flows, Support Board combines AI automation, live chat, and multi-channel messaging in one integrated system.

Here are the key differences:

All-in-one platform – Support Board unifies AI chatbots, live chat, ticketing, and messaging (WhatsApp, Messenger, Telegram, email, website chat, etc.) in one place. Chatbotbuilder only focuses on chatbot creation.

Native OpenAI integration – You can connect ChatGPT or custom GPT models directly to Support Board, enabling natural conversations and smart automation.

Human + AI collaboration – Support Board allows smooth handover between the AI chatbot and human agents inside the same interface.

Enterprise-ready – Built-in features like user management, analytics, multilingual support, and deep integrations (WordPress, Slack, Dialogflow, WooCommerce, etc.) make it more powerful and scalable.

Ownership & control – You host Support Board yourself or in your environment, keeping full control over your data and customizations — unlike most hosted chatbot builders.

Chatbotbuilder helps you create chatbots.
Support Board helps you automate, chat, and manage customers across all channels — with AI + human support together.

Yes, you can use your OpenAI key.

Regards