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soporte74soporte74
soporte74
Oct 29, 2025

Q: I have a question about the e-commerce integration

Is this only possible with Shopify stores??
I was wondering if the chatbot / chatroom displays the thumbnails from product urls??

Any answer would be greatly appreciated.

Founder Team
Schiocco

Schiocco

Oct 29, 2025

A: Hi

You can manually add cards and thumbnails via rich messages and Q&A, or you can use advanced features like tools calling to automate it for all products at once (but this is advanced and you need to write code).

Regards

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Do you offer a Documentation for this feature?
I ask because you show this on the product images. Thank you for your answer

Founder

Yes! See https://board.support/docs/#rich-messages and https://board.support/docs/#open-ai-qea