rodney.joyceQ: Integration of Support.Board with an existing knowledge base
Hi, I already use Astro and Starlight for our documentation on a website so I won't be using the inbuilt knowledge base.
My question is with the AppSumo plans. Is the number of credits to train per month or for lifetime?
And how many website pages on average would a 2.5 million credits cover? I've got about 15 articles of average length.
What happens if the articles change over time and need to be re-indexed - does this happen automatically?
Schiocco
May 17, 2026A: Hi there,
Yes, you can do what you want.
If your Astro docs are publicy available you can just enter the URL of Astro docs in Support Board and you can train the chatbot easley.
If you have any questions, please feel free to contact me.
Best regards
Verified purchaser
Thanks. My question changed a bit - could you check the three questions?
Sure!
1. Unfortunately, OpenAI and Google services are not included and you must pay for the usage. You can buy Support Board credits, or, if you do not want to use credits, you can set OpenAI > Sync mode to Manual and use your API keys. Same thing for Google > Sync mode. Credits are not related to your quota and your membership. More details at https://board.support/docs/#cloud-credits
3. If you update Support Board articles, you will have to click the "train chatbot" button again to include updates. If you articles are external to Support Board (e.g., an external website) you can automate re-training via cron job.
Verified purchaser
Ok, thank you