szagaQ: Is there & how deep is the Shopify Live Chat Integration?
1. Can a customer chat with the Support-Board Chatbot & ask them about their order by providing the E-Mail address & order #?
Will the AI be able to pull order details from my Shopify backend (such as shipping status)?
2. If a customer joins the chat & chats with the AI, then asks for a live agent will the AI handoff the conversation to us by notifying us via email?
a) Can I continue to chat live with the customer, or would I be required to start communicating with the customer by email only from that point?
b) Will the AI somehow inform me exactly who the customer is - ie: name & email, order # & whatever other info the customer already provided to the AI or will I need to ask all of those details a second time when the chat is handed over?
3. Will the AI send the chat transcript between the AI & customer to my chat during the handoff?
Schiocco
Edited Feb 27, 2025A: 1. Yes but you need a complex custom code for that. It is not straightforward.
2. Yes! it works like that.
A. It is not mandatory.
B. You need a custom code for that. Check https://board.support/docs/api/use-cases#registration-init
3. You do no need that. AI can send the transcript to the user, not to you. You can manually download it if you want to.
Thank you!