a. Does it have a ticket submission function for customers who wish to submit an issue regarding their purchase, etc.?\u000ab. Can Charla notify an internal \u0027agent\u0027 via an internal unified inbox/email and/or a messaging platform (e.g., WhatsApp) if a ticket is submitted?\u000ac. Is there a live agent takeover option?

Hi,\u000a\u000aThere is the tickets area too if you want to use a panel instead of the chat: https://board.support/tickets\u000a\u000aYes notifications via email are supported.\u000a\u000aYes agent takeover is available\u000a\u000aRegards

Is This A True Intercom Alternative? | Support Board

bropPLUS

Sep 19, 2024

Q: Is This A True Intercom Alternative? Specifically,

a. Does it have a ticket submission function for customers who wish to submit an issue regarding their purchase, etc.?
b. Can Charla notify an internal 'agent' via an internal unified inbox/email and/or a messaging platform (e.g., WhatsApp) if a ticket is submitted?
c. Is there a live agent takeover option?

Founder Team

Schiocco

Sep 19, 2024

A: Hi,

There is the tickets area too if you want to use a panel instead of the chat: https://board.support/tickets

Yes notifications via email are supported.

Yes agent takeover is available

Regards

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