AD79315Q: Multiple questions
If we have multiple locations, can we set it up that the customer can select location and provide issue, Based on location, can a notification be assigned to a group of agents?
Is there a board , where we can see all tickets, open or close?
Every agent would have their own panel?
Is there a panel for manager?
Can the guest send feedback through web form?
Schiocco
Jan 13, 2026A: Hi there,
Yes you can definetely do that. You can also automate the location assignment if you want to. You will need to use departments (https://board.support/docs/#departments and https://board.support/support#departments) for that.
Every agent will have their own access and you can setup a supervisor account (https://board.support/docs/#agents).
Guests can send feedback. See https://board.support/support#agent-ratings
If you have further questions don't hesitate to contact me.
Thank you!
Can the word "Ticket" be changed to maybe "Feedback", I am looking to use this for service channels. "Department" to "location"?
You can change everyting via CSS/JS but I'm not sure there is a dedicated option for "Ticket" and "Department". Can you share a screenshot of where you see these labels?