Is it possible to re\u002Dtrain the AI chatbot with NEW data if the existing data can be purged? I\u0027m wondering whether it is possible to \u0027repurpose\u0027 the Support Board account for an entirely new brand, for example.

Please clarify the issue of AI Training: What happens | Support Board

Support Board

IMAlchemyPLUS

Dec 24, 2025

Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?

Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.

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Quick questions before I grab this deal: Security / compliance Are you SOC 2 compliant or do you have any other security certifications (ISO, etc.)? Asking because ticket conversations and KB content would live on your platform. Bot training limits How are the training character limits calculated exactly? Do characters from uploaded docs, website content, and manual Q&A all count toward the same limit? And if I update or retrain the bot, does that re-count characters? Using our own OpenAI API key If we use our own OpenAI API key, do the bot training limits still apply? Or do only the monthly message limits apply in that case? Thanks! 🙌
Hi, 1) your website offers only locally hosted PHP script. Is this a cloud-hosted solution or a locally hosted solution? 2) can we connect multiple different businesses/storefronts and manage all the tickets in one place? 3) how does the system categorize the source of the ticket?
OpenAI usage costs (required for the chatbot) not included. Use your own OpenAI API key or buy credits from us. Try it for free before upgrading to the AppSumo Deal.

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