If I buy tier 1 for 1 domain........ 1. I want to but for 1 domain and start using it right away, however in approx 6 months we will be changing our domain. Can I move to to a different domain and remove from old domain? 2. if I move to a new domain is there a way to easily export all setting, mailboxes and tickets, or would I have to start from scratch and lose all my setting and tickets 3. If I buy tier 1 now and the appsumo deal ends and I want to upgrade do you offer a discounted price to upgrade? or would I have to purchase a new plan at the rates offered on your website?
Can you please explain what the difference between tier 2 and 3 are. I see the number of sites change but the other thing I see is tier 3 says "Get access to all of the features listed on the website", so I am wonder what extras are included in tier 3, but not tier 1 or 2.
To clarify, the only difference between Tier 2 and Tier 3 is the number of websites a Sumo-ling can use the plugin on.
As for the phrase “Get access to all of the features listed on the website” mentioned in Tier 3, it appears this wording may have been carried over from a previous launch, and we apologize for any confusion that may have caused. 🙏
We truly appreciate you bringing this to our attention.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
Thanks for showing your interest in Support Genix.
Currently, Support Genix is designed specifically for WordPress. It works as a plugin you install on your WordPress site to manage support tickets effectively.
At this time, direct integration with Gmail inbox is not available, so all ticket submissions and communications are handled within the WordPress environment.
Let us know if you have any other questions. We're happy to help!
Q: How many mailboxes
do all tickets go to one mailbox or do you offer multiple mailbox with the ability to set different rules for each?
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Q: changing domain
If I buy tier 1 for 1 domain........
1. I want to but for 1 domain and start using it right away, however in approx 6 months we will be changing our domain. Can I move to to a different domain and remove from old domain?
2. if I move to a new domain is there a way to easily export all setting, mailboxes and tickets, or would I have to start from scratch and lose all my setting and tickets
3. If I buy tier 1 now and the appsumo deal ends and I want to upgrade do you offer a discounted price to upgrade? or would I have to purchase a new plan at the rates offered on your website?
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Q: Difference between tier 2 and 3
Can you please explain what the difference between tier 2 and 3 are. I see the number of sites change but the other thing I see is tier 3 says "Get access to all of the features listed on the website", so I am wonder what extras are included in tier 3, but not tier 1 or 2.
Tarek_SupportGenix
Jun 1, 2025A: Hi AndriaC,
Thank you so much for your question! 😊
To clarify, the only difference between Tier 2 and Tier 3 is the number of websites a Sumo-ling can use the plugin on.
As for the phrase “Get access to all of the features listed on the website” mentioned in Tier 3, it appears this wording may have been carried over from a previous launch, and we apologize for any confusion that may have caused. 🙏
We truly appreciate you bringing this to our attention.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best regards,
Tarek Aziz
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Q: Does it support Only Wordpress
we could connect this with gmail inbox or just wordpress?
Tarek_SupportGenix
May 29, 2025A: Hi there! 👋
Thanks for showing your interest in Support Genix.
Currently, Support Genix is designed specifically for WordPress. It works as a plugin you install on your WordPress site to manage support tickets effectively.
At this time, direct integration with Gmail inbox is not available, so all ticket submissions and communications are handled within the WordPress environment.
Let us know if you have any other questions. We're happy to help!
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Q: Can I connect my WhatsApp Business?
Can I connect my WhatsApp Business account to send messages via API, such as an automation with Zapier? Is there any additional cost?
Tarek_SupportGenix
May 14, 2025A: Hi there! 👋
Yes, you can absolutely connect your WhatsApp Business account via Twilio and send messages through the API.
For step-by-step guidance, please check out our detailed documentation here:
👉 https://supportgenix.com/doc/whatsapp-integration/
I hope this helps. If you have any more questions, please let me know. I would be more than happy to help! 😊
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