Yes! Support Genix is compatible with WordPress Multisite. 🎉
You can activate the plugin on a multisite network and use it across different subsites.
If you need further details on how to configure Support Genix for a multisite environment, feel free reach out through our dedicated support center 👇
Thank you for your interest in Support Genix! 😊
At the moment, we don’t have plans to add Telegram integration or a Live Chat feature. However, we truly understand how valuable these could be for real-time communication and customer engagement.
We always prioritize user feedback, so if we receive enough requests from users like you, we’ll definitely consider adding these features in a future update. Your input matters, and we appreciate you sharing your thoughts with us!
Hello, Is in your roadmap features like to automate actions or macros? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Thank you so much for your interest in Support Genix! 😊
Support Genix offers several automation features to help streamline your workflow, including:
✅ Automatically closing tickets after a set number of days ✅ Auto-assigning tickets to specific agents based on ticket categories ✅ Outgoing webhooks to integrate your support system with third-party tools
At the moment, features like automatically adding tags, setting priorities, or adding notes are not available. However, we’re always listening to user feedback, and if we see enough demand, we’d love to explore adding these features in a future update!
I hope this clarifies things. If you have any other questions, feel free to reach out—we're always happy to help! 😊
Yes, Support Genix is translation-ready, meaning you can use it in different languages. While it doesn’t come preloaded with multiple language options, you can easily translate it using plugins like Loco Translate or WPML.
If a specific language isn't available by default, no worries! You can quickly add your own translation using a simple process.
Let us know if you have a particular language in mind, and we’d be happy to guide you through the setup!
Q: Can I connect my WhatsApp Business?
Can I connect my WhatsApp Business account to send messages via API, such as an automation with Zapier? Is there any additional cost?
Tarek_SupportGenix
May 14, 2025A: Hi there! 👋
Yes, you can absolutely connect your WhatsApp Business account via Twilio and send messages through the API.
For step-by-step guidance, please check out our detailed documentation here:
👉 https://supportgenix.com/doc/whatsapp-integration/
I hope this helps. If you have any more questions, please let me know. I would be more than happy to help! 😊
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Q: Multisite
Hello, do you support WP multisite?
Tarek_SupportGenix
Mar 25, 2025A: Hi there,
Yes! Support Genix is compatible with WordPress Multisite. 🎉
You can activate the plugin on a multisite network and use it across different subsites.
If you need further details on how to configure Support Genix for a multisite environment, feel free reach out through our dedicated support center 👇
https://supportgenix.com/contact/
Thank you very much!
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Q: Telegram, Livechat
Any plans to add Telegram integration, add a Livechat feature?
Tarek_SupportGenix
Mar 25, 2025A: Hello there,
Thank you for your interest in Support Genix! 😊
At the moment, we don’t have plans to add Telegram integration or a Live Chat feature. However, we truly understand how valuable these could be for real-time communication and customer engagement.
We always prioritize user feedback, so if we receive enough requests from users like you, we’ll definitely consider adding these features in a future update. Your input matters, and we appreciate you sharing your thoughts with us!
Share Support Genix
Q: Macros or Automation in the answers
Hello, Is in your roadmap features like to automate actions or macros? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Tarek_SupportGenix
Mar 26, 2025A: Hello there,
Thank you so much for your interest in Support Genix! 😊
Support Genix offers several automation features to help streamline your workflow, including:
✅ Automatically closing tickets after a set number of days
✅ Auto-assigning tickets to specific agents based on ticket categories
✅ Outgoing webhooks to integrate your support system with third-party tools
At the moment, features like automatically adding tags, setting priorities, or adding notes are not available. However, we’re always listening to user feedback, and if we see enough demand, we’d love to explore adding these features in a future update!
I hope this clarifies things. If you have any other questions, feel free to reach out—we're always happy to help! 😊
Best regards,
Support Genix Team
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Q: Languages
Hello,
Are there any languages included ?
Tarek_SupportGenix
Mar 16, 2025A: Hello, Sumoling! 😊
Yes, Support Genix is translation-ready, meaning you can use it in different languages. While it doesn’t come preloaded with multiple language options, you can easily translate it using plugins like Loco Translate or WPML.
If a specific language isn't available by default, no worries! You can quickly add your own translation using a simple process.
Let us know if you have a particular language in mind, and we’d be happy to guide you through the setup!
Share Support Genix