Swell Questions

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Dec 18, 2024
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Q: What happened to lifetime access?

I logged in and it says my plan was cancelled and I needed to pay for one of their plans. This was a scam if my access is not reactivated.

dsilvermdsilverm
dsilvermPLUS

Verified purchaser

Founder Team
Steven_Swell

Steven_Swell

Feb 14, 2025

A: Our system monitors account activity, and if an account remains inactive for more than nine months, it will be automatically deactivated. This deactivation only restricts certain features, such as API access. To reactivate your account, please contact our support team at support@swell.is, and they will be happy to assist you.

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Jul 27, 2024
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Q: I just logged in and it said this store has been deactivated.

Why??

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03c5a1cf22c544e5b42719ca2df5ce0bPLUS

Verified purchaser

Founder Team
Steven_Swell

Steven_Swell

Feb 14, 2025

A: Our system monitors account activity, and if an account remains inactive for more than nine months, it will be automatically deactivated. This deactivation only restricts certain features, such as API access. To reactivate your account, please contact our support team at support@swell.is, and they will be happy to assist you.

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Dec 20, 2022
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Q: I bought this a year ago and I had to pause my efforts on a shop.

I just logged back in and it says my account has expired and been canceled?!? What's the deal? Is this not a lifetime purchase??

WolfDan26WolfDan26
WolfDan26

Verified purchaser

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Apr 1, 2022
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Q: I bought this on Last Call because it said it would allow us to switch tiers after it had ended.

Now, after buying it, it does not allow us to switch tiers after Last Call ended. Why did I buy this if I can't upgrade to a higher tier?

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03c5a1cf22c544e5b42719ca2df5ce0bPLUS

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Mar 30, 2022
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Q: Hi, You say "Digital products are an important part of Swell.

Though we don't yet offer a dedicated fulfillment feature..." Can you please provide an ETA or timeline for implementing digital product fulfillment features?

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5dd71b516a1e42e6940efc7c5450b09b

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