I just tested the auto responder and it says that it was sent out on the Agent Desktop. I looked on FB and didn't see the response go out to the customer.
A: Hello Sumo-ling. We are very sorry for the inconvenience, please let me know what is the channel you previously contact us on is?
Regarding the emails, you will find all the emails on the agent desktop under the incoming or all conversation filter. Also, we need to clarify that the email channel was in maintenance so you might have some instability with it but you can check again now, it...
There's no help files on your website. I've been unable to use this since I bought it. Very disappointing! It should be easy to use and the UX/UI is difficult to understand where I should even go to add an email address to get emails through the help desk. It's past the refund period now and I still haven't gotten it up and working. I'll be looking for a different solution for help desk. I should...
Q: Hi there,
In one of your replies, you mentioned a form that can be filled out for API access.
This was the link you provided, but it does not work. Can you please tell me how I can get API access? Thanks! https://forms.gle/jEEUeqp1HXBsuTUw88
any update on api access? is this tool still being maintained and supported? I bought the LTD and it appears that it stopped shortly after I purchased.
Q: Do you have any plan to come again -??
Share Tactful Cognitive Helpdesk
Q: Is this tool working?
I just tested the auto responder and it says that it was sent out on the Agent Desktop. I looked on FB and didn't see the response go out to the customer.
Share Tactful Cognitive Helpdesk
Q: Is this product still supported?
The last activity on your roadmap appears to be in 2021.
Share Tactful Cognitive Helpdesk
Q: Hi I’ve tried contacting your support team 2x now but haven’t received a reply from them.
I’m not sure how to check where to find the conversations that come in through email. It isn’t clearly labeled or I’m missing it. Can you let me know?
Zainab_TactfulAI
May 14, 2024A: Hello Sumo-ling.
We are very sorry for the inconvenience, please let me know what is the channel you previously contact us on is?
Regarding the emails, you will find all the emails on the agent desktop under the incoming or all conversation filter. Also, we need to clarify that the email channel was in maintenance so you might have some instability with it but you can check again now, it...
Share Tactful Cognitive Helpdesk
Verified purchaser
There's no help files on your website. I've been unable to use this since I bought it. Very disappointing! It should be easy to use and the UX/UI is difficult to understand where I should even go to add an email address to get emails through the help desk. It's past the refund period now and I still haven't gotten it up and working. I'll be looking for a different solution for help desk. I should...
Q: Hi there, In one of your replies, you mentioned a form that can be filled out for API access.
This was the link you provided, but it does not work. Can you please tell me how I can get API access? Thanks! https://forms.gle/jEEUeqp1HXBsuTUw88
Zainab_TactfulAI
May 14, 2024A: Unfortunately, we are not currently accepting APIS beta access requests and we intend to make the APIs publicly available by Q3/Q4
Share Tactful Cognitive Helpdesk
Verified purchaser
any update on api access?
is this tool still being maintained and supported? I bought the LTD and it appears that it stopped shortly after I purchased.