Q: Why does my account no longer work, and only provide me with errors about upgrading, but not show any options?
I have asked about this before, and nothing has been cleared up with AS deal license holders. What is going on? Why does my account no longer work?
The only response it gives us is below; the key in place was functional, and we even added a new one to be sure. Nothing makes it work again, and we have now lost an entire weekend of work due to it.
I noticed that the new juma.ai doesn't have a 'Pro Plan'. Could you please let me know which plan my account has been mapped to?
Founder Team
simooona
Nov 25, 2025
A: Hi,
Thanks for reaching out!
As an AppSumo user, your account is on our highest tier plan with full access to all features. That's always been the case, and nothing has changed with the rebrand.
You're all set with everything Juma has to offer. If you have any questions about specific features or want to explore what's new, just let me know. I'm here to help your team get the most out of...
Can someone please help me understand why I’m seeing only 2 seats with my Plan 3? Although I have bought Appsumo LTD plan 3, I just have 2 seats instead of the ones I have purchased: "You've reached the member limit 2 / 2. Upgrade your plan to invite more team members and unlock additional features in Team-GPT."
Founder Team
simooona
Nov 25, 2025
A: Hi,
Thanks for reaching out, and sorry for the delayed response!
I can definitely help you sort this out. Based on what you're describing, it sounds like you might be viewing a different workspace instead of your AppSumo one. This happens sometimes when you have access to multiple workspaces.
Could you shoot us an email at [email protected]? Our team can take a look at your account and make...
Can Appsumo users implement custom APIs as shown in the Growth Tier? I see that Business does not show this option. I have an API from a custom service provider that I would like to implement. When I try to add a model, I see Custom Service (coming soon)
Founder Team
simooona
Aug 11, 2025
A: Hi there,
Thank you for your question!
AppSumo users can bring their own API keys for standard models like OpenAI, Claude, etc. However, "custom models" refers to the ability to add completely custom LLMs, which is currently only available for Enterprise clients.
For more details about your specific setup, feel free to contact [email protected].
Q: Why does my account no longer work, and only provide me with errors about upgrading, but not show any options?
I have asked about this before, and nothing has been cleared up with AS deal license holders. What is going on? Why does my account no longer work?
The only response it gives us is below; the key in place was functional, and we even added a new one to be sure. Nothing makes it work again, and we have now lost an entire weekend of work due to it.
You exceeded your current quota, please check...
Share Team-GPT
Q: Question about my current plan status
I noticed that the new juma.ai doesn't have a 'Pro Plan'. Could you please let me know which plan my account has been mapped to?
simooona
Nov 25, 2025A: Hi,
Thanks for reaching out!
As an AppSumo user, your account is on our highest tier plan with full access to all features. That's always been the case, and nothing has changed with the rebrand.
You're all set with everything Juma has to offer. If you have any questions about specific features or want to explore what's new, just let me know. I'm here to help your team get the most out of...
Share Team-GPT
Q: after buying plan 3 I only have 2 seats
Can someone please help me understand why I’m seeing only 2 seats with my Plan 3? Although I have bought Appsumo LTD plan 3, I just have 2 seats instead of the ones I have purchased: "You've reached the member limit 2 / 2. Upgrade your plan to invite more team members and unlock additional features in Team-GPT."
simooona
Nov 25, 2025A: Hi,
Thanks for reaching out, and sorry for the delayed response!
I can definitely help you sort this out. Based on what you're describing, it sounds like you might be viewing a different workspace instead of your AppSumo one. This happens sometimes when you have access to multiple workspaces.
Could you shoot us an email at [email protected]? Our team can take a look at your account and make...
Share Team-GPT
Q: What about access after MCP❓
Share Team-GPT
Q: Business v Growth Tier
Can Appsumo users implement custom APIs as shown in the Growth Tier? I see that Business does not show this option.
I have an API from a custom service provider that I would like to implement.
When I try to add a model, I see Custom Service (coming soon)
simooona
Aug 11, 2025A: Hi there,
Thank you for your question!
AppSumo users can bring their own API keys for standard models like OpenAI, Claude, etc. However, "custom models" refers to the ability to add completely custom LLMs, which is currently only available for Enterprise clients.
For more details about your specific setup, feel free to contact [email protected].
Share Team-GPT