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Q: Texta is not working for my account its is asking me to upgrade after i have purchased the lifetime deal and ...

their is no response from texta support team i'm thinking to get a refund if not contacted soon

aditya69Oct 4, 2022
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Founder Team
Texta_Team

Texta_Team

May 15, 2024

A: Dear customer,

Thank you for reaching out to us.

We are sorry to hear that you are having difficulties using Texta. Please know that the upgrade button is just a part of our user interface and you will not be charged for using our service.

If you are still having issues, please do not hesitate to contact our support team for assistance.

Thank you for your understanding.

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Q: Whenever i try to create a blog post i receive following message "Could you try again please?"

. When i try again i get the message "you will have to wait for 3 minute after one generation" although there was no generation at all. When after 3 minutes i try again i get the same message "Could you try again please?" then again on next try "you will have to wait for 3 minute after one generation". What is this? No reply on chat? Where i should go?

superman786Aug 17, 2023
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Founder Team
Texta_Team

Texta_Team

May 14, 2024

A: Hello,

Thank you for reaching out. I apologize for the inconvenience you're experiencing with logging into your account.

The error message you mentioned usually occurs when there is unusual activity detected on the account. It's possible that certain actions or bot automation methods that are prohibited may have triggered this block.

Best regards,
Anna
Customer Support Manager

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Q: Appsumo need to interfere many people are unable to use texta.

ai, I had unlimited seats and words accounts but after upgradation I was given just one seat, and that seat is also not working, I have already commented here but no reply from both sides.

mahsanfkarimAug 22, 2023
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Founder Team
Texta_Team

Texta_Team

May 14, 2024

A: Hi there,

Thank you for reaching out to us about the issue you are experiencing with texta.ai. I apologize for any inconvenience and frustration this has caused you.

To further assist you, could you please provide us with the email associated with your account and the promo code you used for the upgrade? This information will help us locate your account and investigate the issue.

Please send the details to hello@texta.ai, and our team will look into the matter as soon as possible.

Once again, I apologize for the inconvenience, and we appreciate your understanding.

Best regards,
Anna
Customer Support Manager

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Q: I have purchased the UNLIMITED offer.

I only have access to one language and I can't use the site after creating just a few product pages. What's more, I get no response from customer service on the chat or after sending an email. Are all these problems normal?

jorel8Aug 22, 2023
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Founder Team
Texta_Team

Texta_Team

May 14, 2024

A: Hello,

Thank you for reaching out to us.

The issues you are facing are not normal, and I'm sorry that you haven't received a response from our customer service team. I assure you that we strive to provide prompt and helpful support to all of our customers.

In order to assist you further, could you please provide me with the email address associated with your account and any promo code that you used for the UNLIMITED offer? Once I have this information, I will investigate the issue and ensure that you have unrestricted access to all the available languages and features on our site.

If you prefer, you can also send this information directly to hello@texta.ai.

Again, I apologize for any inconvenience caused, and I appreciate your patience. Please feel free to reach out to me with any further questions or concerns.

Best regards,
Anna
Customer Support Manager

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Q: I purchased the plan, tested it for a couple of hours, and it generated a notification that I had no more words left to generate content.

How is this possible?

101978955904778782317Aug 24, 2023
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Founder Team
Texta_Team

Texta_Team

May 15, 2024

A: Hello,

Could you please provide me with the email associated with your account and the promo code you may have used during your purchase?

Kindly send these details to hello@texta.ai, and our support team will look into this matter and get back to you as soon as possible.

Best regards,
Anna
Customer Support Manager

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Q: hi, I have detected some problems in the platform.

It is set to Spanish for both input and output language. However, when I ask you to write an Academic Article, for example, the article you create mixes English phrases along with the Spanish article. I don't think this is normal.

Example: "HostGator: Well-known for its affordability and an easy-to-use control panel, HostGator ofrece varios planes de alojamiento compartidos adecuados para diferentes tamaños del sitio web."

In "Product Description", despite providing the name of the product and a brief description of it, he invents more than a politician at election time. For example, when creating text on boots, he mistakes "pantorrillas" (the part of the leg that runs from the back of the knee to the ankle) for "terneras" (calves, "babies" of the cow). This makes me understand that he does not look for the text in Spanish, but rather that he creates the text in English and then translates it into Spanish. This way it will never work well.
90% of the paragraphs contain various errors. I've tried other tools with this function and they don't give these kinds of errors.

At the moment, I have not dared to try more modules.

Can we expect a solution to these problems soon?

Greetings.

rslprodiwebAug 23, 2023
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Q: I have Buy Unlimited words per month account?

but in one day all are vanish. what is that?

101150459593361274595Aug 23, 2023
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Founder Team
Texta_Team

Texta_Team

May 15, 2024

A: Hello,

I'm sorry to hear that you're experiencing issues. In order to assist you further, could you please provide me with the email associated with your account and any promo code you may have used during your purchase?

Kindly send these details to hello@texta.ai, and our support team will look into this matter and get back to you as soon as possible.

Best regards,
Anna
Customer Support Manager

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Q: I purchased, tried logging in after creating an account.

It says “We have blocked all requests from this device due to unusual activity. Try again later.”

Not sure what went wrong.

Ai.8848PLUSAug 22, 2023
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Founder Team
Texta_Team

Texta_Team

May 15, 2024

A: Hello,

Thank you for reaching out. I apologize for the inconvenience you're experiencing with logging into your account.

The error message you mentioned usually occurs when there is unusual activity detected on the account. It's possible that certain actions or bot automation methods that are prohibited may have triggered this block.

Best regards,
Anna
Customer Support Manager

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Q: I bought your UNLIMITED Deal.

After creating one article , Your system says that i have 7500 words left ( of 10,000 words) ? does that meant i can only create 3-4 articles a month ? or does the limit reset daily ?

ecoverboxPLUSAug 18, 2023
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Founder Team
Texta_Team

Texta_Team

May 15, 2024

A: Hi there!

Thank you for reaching out. I'd be happy to help clarify things for you.

To better assist you, please provide me with the email address associated with your account. I can look into your specific subscription and see the issue.

Please send me your email address at hello@texta.ai, and I'll investigate this situation immediately. Rest assured, if you purchased the UNLIMITED Deal, you should have unlimited access to our services.

Looking forward to hearing from you!

Regards,
Anna, Customer Success Manager

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Q: Why I cant write review?

I get text:
Submit a review
Thanks for contributing your review for this deal!
And any form?

I want to write review about this... soft.

alamehorAug 17, 2023
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Q: Hi, 1.

How many words can you write with one prompt? When writing blog articles with chatGPT it often stops at around 750 words

2. Does the blog content usually pass ai detection?

Thanks

contact272Aug 14, 2023
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Q: hello, i bought one code, now i need other language.

can i simply bought another?

hagen8PLUSAug 8, 2023
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Q: How long before my account is upgraded to the GPT4?

I completed your forced reviews days ago and yet nothing is happening?

niendoo2Jul 15, 2023
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Q: I have tried creating a user and get an error message and I can't find anywhere that I can get support for your product, ANY IDEAS?

111237413093236656319PLUSJul 16, 2023
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Q: why my lifetime deal account not work?

I was your previous lifetime deal customers, where my deal was unlimited words and 10 user. but my account totally not work

araihancse47PLUSJul 19, 2023
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Q: hello, how to stack?

i have bought 1 code a time ago. simply buy a second, now?

Greetz

hagen8PLUSJul 24, 2023
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Q: I understand that AppSumo is aware of the requirement from Texta.

ai for lifetime, unlimited subscribers to post reviews in order to upgrade to the latest version. I find it completely unreasonable to expect early adopters to go through such hoops just to update to the newest version. I've been attempting to reach out to their support for several days now, but I have not received a single response from the company. However, their email reminders to post a review to upgrade have been consistently sent to my inbox. Now, I don't have a problem providing an honest review on the product, highlighting both the positives and negatives, but it is truly absurd to enforce this as a prerequisite for upgrading. These are just my thoughts on the matter. So, my question is simple - what is the status of this ongoing issue with Texta?

hillcJul 13, 2023
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Q: I was forced to leave a review before upgrading to the latest update.

This is out of order, and to make matters worse, they don't even respond to emails, and my account still has not been upgraded despite leaving the reviews. Not cool.

jason878Jul 12, 2023
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Q: Before buying texta unlimited ltd i its used free trial, i was impressed and bought it and left a positive review instantly.

But when i tried it after redeeming code, it was a totally different texta.ai with very very bad results. I asked for refund, but a appsumo representative assured me that texta is going to address all the issues, mean while 60 days passes. Now i do not even receive email from texta for review to get upgraded version as i had already reviewed it, nor my account was updated. What i should do now. Remember i have texta with unlimited words and unlimited seats but still i want its replacement. Can appsumo can provide me updated version of texta or a replacement of it.

superman786Jul 15, 2023
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Q: I'm making a favorable comment to be entitled to the update, detail, I've already contacted APPSUMO about my ...

purchase being out of date and practically nothing works, so far no response. All of this is regrettable, I am a frequent buyer, but this discourages me, it seems dishonest to me.

OriajAmilJul 12, 2023
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