TextLink Reviews

So, after exactly 1 year of using Twilio and paying it about €20 / month, I replaced it fully with TextLink.

I see it as a great concept. It's more a tool than a SaaS, and that's OK. It's useful and has a market.

If you need a custom name (shortcode or short name) and you want to send SMS as a no-reply sender, then this isn't your solution.

But if you want to use your own phone number, then this is the way to go.

Of course, you need to install their app on your phone and give it access to your SMS capabilities. It will drain your battery and use your phone provider to send messages, but that's the whole point.

So, 5 stars, keep the good work, and please stay on the market, live and well.

When TextLink works properly it is an amazing product providing SMS communication at a fraction of the cost of using Twilio and not having to deal with the A2P nightmare. The problem is that every time they update to a new version of the software it stops working until you delete the old app and install the new version on your Android. It is very disruptive to operations. The latest release version 1.0.1 has caused issues and the product shows as delivering SMS inside of the TextLink software but it is not delivering in real life. All my settings are set up properly and I have reached out to the TextLink team on Discord multiple times but I am not getting any kind of support. For the last week I have been unable to use the product and have not received any kind of support to get back up and running.

I’ve been using this app for a few weeks and have run a few campaigns. Everything works as expected. However, the UI is not intuitive enough, the documentation is unclear, and the support team is not very responsive, so you have to wait for their response for a few days. I think they’re focusing on something else or simply need someone who can dedicate more time to supporting existing customers. Overall, it’s a great and solid product, but I’m not sure how long it will last.

The product already paid for itself. But the support will not help at all. If they do, it is information that tells me nothing.
I don't know how to do webhooks, or any of the technical stuff. They won't help with getting me replies on the app. Even though the app is set as default.
Support needs to be much better for a 5 star review so I can actually use it properly.

I have the application downloaded on my home phone but I cant download it again on my personal phone because it wont let me. So I decided to add myself as a subuser. The only problem now is I dont get notifications when a new message comes in. I also realized that even the main phone dont get notifications.
Also on the list of messages on platform, can we get a way to know what messages are new and which one is already opened and read.