I have been trying to get access but there's error encountered when redeeming this product. error: "Failed to authenticate with AppSumo"...
It's 5-7 business days to get the support to reply... and the reply was: "Waiting on you We need more information"
No login info, not able to sign up... and they were asking more information. Appsumo has given them the license key, but they need "more information". I got the email twice asking for more information.
Then another email: "Please provide me the name of your account so I can help you out!" I don't even have an account, how can the support find my name? They never reply after I asked this question.
And I see they have problems with other accounts that were activated with free trial.
3 weeks down the road, no one in thoughly can solve the issue. Carlos never reply too.
Q: How To Stop The System From Abruptly Hanging Up The Calls Prematurely?
Most or all of my test calls are getting hung up on early by the agent. The system is laid out near the end with a node that's like "Cool, do you have any last questions?" and then it abruptly hangs up on you early without saying good bye around this point.
I'm guessing i'm just not setting it up properly.
Do you have any tutorial videos on how to make it properly end a call with out rudely hanging up? I'd like to make the system answer any final questions they have, then when all the questions are done, it starts to ease into it, but waits for the caller to say good bye, so it doesn't hang up prematurely on everyone. Is this possible?
I think the bot gets smarter over time, but try these things: 1. change the script in the end node to what you'd want the bot to say just before hanging up and nothing else, like 'Have a great day, bye now'. 2. Ensure that sentences like. "Cool, do you have any last questions?" are in a speak node, if even you have to add in another speak node. 3. Specific rules in speak node before end node.
@0e95199a5b6a48688ccc80b8a7470848 - I will try that. I saw in that Will guy's tutorial video he had some looping thing going on with the paths near the end. Would be good to know officially tho.
Q: Will you be coming back to appsumo?
I just missed out on purchasing the top tier package as it timed out.
Hey team, I was accidentally logged into a free/test demo account when I clicked activate on the Tier 5 license, so it didn’t go through the proper activation route. Now I got the 30k credits on my account, but am still on the free plan, definitely a glitch. I would like to transfer the Tier 5 license (no credits used) to a different account. I reached out to support via email and chat on the erroneously activated account and have detailed this. I really hope this can be addressed sooner than 5-7 business days which is quite extensive for a non-refundable deal. I am having a lot of buyer’s remorse right now.
They said the system to make changes is not built yet, but that it's coming. So you have to invite yourself as a team member and wait until the feature is available before permanently switching emails. I find it pretty inconvenient, but what can we do?
But the user is already a team member... I'll have to use ANOTHER email address? It doesn't make sense, because the email address that I ASSUME has the T5 codes applied isn't even an account I can access. So I can't log into an account with the credits to send an invitation to... and I can't invite the 'defunct' email address because it was a typo and I don't have access to it to accept an invite.
Jeez, is this deja vu? Im having the EXACT same issue as you in regards to my account and (lo and behold) I can't even get them to make a simple change to the email in the back end. Man, usually redeeming tools here have no problems but the ONE that has no refund option is the same ONE that has the issue.
I've reached out to support and they have me playing the waiting game as well....
Same issue here and, in addition, I see totally wrong and random data in my dashboard. I cannot join their slack group because I don't have a LinkedIn profile and they're asking it in the form... It is really frustrating
Q: No support no access
I have been trying to get access but there's error encountered when redeeming this product.
error:
"Failed to authenticate with AppSumo"...
It's 5-7 business days to get the support to reply...
and the reply was:
"Waiting on you
We need more information"
No login info, not able to sign up... and they were asking more information. Appsumo has given them the license key, but they need "more information". I got the email twice asking for more information.
Then another email: "Please provide me the name of your account so I can help you out!"
I don't even have an account, how can the support find my name? They never reply after I asked this question.
And I see they have problems with other accounts that were activated with free trial.
3 weeks down the road, no one in thoughly can solve the issue. Carlos never reply too.
Torrey_Thoughtly
Dec 23, 2024A: Hi all, we noticed a bug in our system that caused this to happen after we changed our domain. Can you give this another try?
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Verified purchaser
I brought this early December and cannot connect to set up my Tier 5 account. Please respond. Thank you.
same here, i am not able to authenticate myself from my appsumo account as mentioned on the appsumo activate now. Can you help?
Still getting this error: {"data":null,"error":"Failed to authenticate with AppSumo"}
Q: Thoughtly working with an european phone number?
Does somebody has Thoughtly working inbound or outbond phone calls with an european phone number?
Thank you!
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Q: How To Stop The System From Abruptly Hanging Up The Calls Prematurely?
Most or all of my test calls are getting hung up on early by the agent. The system is laid out near the end with a node that's like "Cool, do you have any last questions?" and then it abruptly hangs up on you early without saying good bye around this point.
I'm guessing i'm just not setting it up properly.
Do you have any tutorial videos on how to make it properly end a call with out rudely hanging up? I'd like to make the system answer any final questions they have, then when all the questions are done, it starts to ease into it, but waits for the caller to say good bye, so it doesn't hang up prematurely on everyone. Is this possible?
Share Thoughtly - Plus Exclusive
Verified purchaser
I think the bot gets smarter over time, but try these things: 1. change the script in the end node to what you'd want the bot to say just before hanging up and nothing else, like 'Have a great day, bye now'. 2. Ensure that sentences like. "Cool, do you have any last questions?" are in a speak node, if even you have to add in another speak node. 3. Specific rules in speak node before end node.
Verified purchaser
@0e95199a5b6a48688ccc80b8a7470848 - I will try that. I saw in that Will guy's tutorial video he had some looping thing going on with the paths near the end. Would be good to know officially tho.
Q: Will you be coming back to appsumo?
I just missed out on purchasing the top tier package as it timed out.
Will you be coming back onto appsumo?
Share Thoughtly - Plus Exclusive
Please bring it back. I missed it too.
Q: Tier 5 Activation Issues
Hey team, I was accidentally logged into a free/test demo account when I clicked activate on the Tier 5 license, so it didn’t go through the proper activation route. Now I got the 30k credits on my account, but am still on the free plan, definitely a glitch. I would like to transfer the Tier 5 license (no credits used) to a different account. I reached out to support via email and chat on the erroneously activated account and have detailed this. I really hope this can be addressed sooner than 5-7 business days which is quite extensive for a non-refundable deal. I am having a lot of buyer’s remorse right now.
Share Thoughtly - Plus Exclusive
Verified purchaser
I'm having the same issue - not getting it straight through support email - going to try slack.
Verified purchaser
They said the system to make changes is not built yet, but that it's coming. So you have to invite yourself as a team member and wait until the feature is available before permanently switching emails. I find it pretty inconvenient, but what can we do?
Verified purchaser
But the user is already a team member... I'll have to use ANOTHER email address? It doesn't make sense, because the email address that I ASSUME has the T5 codes applied isn't even an account I can access. So I can't log into an account with the credits to send an invitation to... and I can't invite the 'defunct' email address because it was a typo and I don't have access to it to accept an invite.
Jeez, is this deja vu? Im having the EXACT same issue as you in regards to my account and (lo and behold) I can't even get them to make a simple change to the email in the back end. Man, usually redeeming tools here have no problems but the ONE that has no refund option is the same ONE that has the issue.
I've reached out to support and they have me playing the waiting game as well....
Verified purchaser
Same issue here and, in addition, I see totally wrong and random data in my dashboard. I cannot join their slack group because I don't have a LinkedIn profile and they're asking it in the form... It is really frustrating