I am testing with two tiers. First, your onboarding process has some issues; I had to complete it twice because it wouldn't let me past the onboarding screen.
I believe you could improve the limits. The setup alone can consume a significant amount of credits, and testing calls are also deducted from credits, which seems unfair. You are offering 500 credits for free account holders (we are not receiving any free credits on top of the subscription), yet paid users are not receiving enough points in comparison.
I think you should offer a free phone number to Sumo users and provide more credits, especially since we are committing to a non-refundable deal. The risk should be well worth it.
A: Hey Maddy, thanks for this! Keep in mind that these credits are forever, so we have to be careful with how many we can make available in order to make it sustainable in the future.
Phone numbers are 500 credits per month, so the current amount of credits can certainly make that a free option!
As much as we'd all love to expand our offering, the truth is– telephony (i.e. making calls) is...
A: Excellent question. The answer is no! If you're just using Thoughtly to handle inbound calls, not outbound or SMS, there is no need to do any sort of business verification / provide company information.
So far, I’m loving everything about Thoughtly! I have a question: We currently own and operate four established businesses in the U.S., all structured as C Corporations. Each business has its own EIN, tax returns, company name, domain, and website, and all have been running successfully for several years.
If I want to implement Thoughtly for all four businesses—each with completely separate teams and phone numbers—what would be the best approach? I’m also a long-time loyal Sumo-ling Plus member and have purchased many deals through AppSumo.
Would it be better to purchase the highest-tier plan and manage different phone numbers under one company email account? Or should I purchase the highest-tier plan separately for each of my businesses, using distinct email accounts for each?
A: Hey David, thanks for your question and awesome feedback!
Each "Team" on Thoughtly should be mapped to one business. On the Business Verification page, you'll fill out information for one business at a time, then create another "Team" and provide that company's information.
> "should I purchase the highest-tier plan separately for each of my businesses, using distinct email accounts for...
A: Great question 👋 you can buy as many phone numbers as you'd like, each one is 500 credits per month! Each phone number can be connected to a different Agent.
You can feel free to provide Thoughtly account management to customers as a service as well! Many agencies do this today.
Q: Limits could be better
I am testing with two tiers. First, your onboarding process has some issues; I had to complete it twice because it wouldn't let me past the onboarding screen.
I believe you could improve the limits. The setup alone can consume a significant amount of credits, and testing calls are also deducted from credits, which seems unfair. You are offering 500 credits for free account holders (we are not receiving any free credits on top of the subscription), yet paid users are not receiving enough points in comparison.
I think you should offer a free phone number to Sumo users and provide more credits, especially since we are committing to a non-refundable deal. The risk should be well worth it.
Torrey_Thoughtly
Nov 24, 2024A: Hey Maddy, thanks for this! Keep in mind that these credits are forever, so we have to be careful with how many we can make available in order to make it sustainable in the future.
Phone numbers are 500 credits per month, so the current amount of credits can certainly make that a free option!
As much as we'd all love to expand our offering, the truth is– telephony (i.e. making calls) is...
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Q: Looked everywhere but can't find the demo phone number. could you please share
Torrey_Thoughtly
Nov 24, 2024A: Hello! Our demo number is the full-width phone number halfway down our site, https://thought.ly.
It is +1 (855) 717-0250!
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Q: Company Info
Am I required to provide my company information, company website, etc if I am only using this for inbound calls?
Torrey_Thoughtly
Nov 24, 2024A: Excellent question. The answer is no! If you're just using Thoughtly to handle inbound calls, not outbound or SMS, there is no need to do any sort of business verification / provide company information.
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Q: Different Brands and Companies
Hi,
So far, I’m loving everything about Thoughtly! I have a question: We currently own and operate four established businesses in the U.S., all structured as C Corporations. Each business has its own EIN, tax returns, company name, domain, and website, and all have been running successfully for several years.
If I want to implement Thoughtly for all four businesses—each with completely separate teams and phone numbers—what would be the best approach? I’m also a long-time loyal Sumo-ling Plus member and have purchased many deals through AppSumo.
Would it be better to purchase the highest-tier plan and manage different phone numbers under one company email account? Or should I purchase the highest-tier plan separately for each of my businesses, using distinct email accounts for each?
Thank you for your guidance!
Torrey_Thoughtly
Nov 24, 2024A: Hey David, thanks for your question and awesome feedback!
Each "Team" on Thoughtly should be mapped to one business. On the Business Verification page, you'll fill out information for one business at a time, then create another "Team" and provide that company's information.
> "should I purchase the highest-tier plan separately for each of my businesses, using distinct email accounts for...
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Q: How many numbers can we set this up for?
if I buy the highest tier, am I only limited to using 1 number
Or can I set up multiple numbers with different knowledgebases and purposes.
If I want to provide it as a service?
Torrey_Thoughtly
Nov 24, 2024A: Great question 👋 you can buy as many phone numbers as you'd like, each one is 500 credits per month! Each phone number can be connected to a different Agent.
You can feel free to provide Thoughtly account management to customers as a service as well! Many agencies do this today.
Share Thoughtly - Plus Exclusive