I cannot seem to buy a new phone number. The issue seems to be going on for more than 2 weeks now. Will it be resolved at all? Or is it time to refund AppSumo customers? I really hope it will be resolved.
Q: Can I get a US number approved to call clients in Mexico?
Hi Thoughtly team,
I want to start my question with saying how much I like this tool. I'm so happy I decided to invest in this. I regret not purchasing a higher tier.
Do you have any recommendation to get a US phone number approved for outbound calls to numbers of a foreign country (The number would make appointment reminders to clients in Mexico).
So far I've used the inbound calls and they work wonderfully. But would definitely love to be able to make appointment reminders through calls and sms.
I have reached out a number of times to customer service to have them fix the issue with my account. The credits dont align with the tier that I purchased. Can someone from the thoughtly team please respond.
A: Hi gavleg, I'm sorry to hear that our customer service is disappointing to you. It looks like the team has been back and forth with you quite a few times regarding your LTD purchase. From how it looks, you'll need to contact the AppSumo team to help clarify your LTD purchase.
Let me know if I can be helpful in any other way relating to Thoughtly!
Q: Thoughtly is Not Working like promised
I cannot seem to buy a new phone number. The issue seems to be going on for more than 2 weeks now. Will it be resolved at all? Or is it time to refund AppSumo customers? I really hope it will be resolved.
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Q: Coming back to Appsumo?
I didnt realize getting the phone numbers eat up so many of my credits.
Should have paid attention and gotten the next level up…come back!
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Q: Can I get a US number approved to call clients in Mexico?
Hi Thoughtly team,
I want to start my question with saying how much I like this tool. I'm so happy I decided to invest in this. I regret not purchasing a higher tier.
Do you have any recommendation to get a US phone number approved for outbound calls to numbers of a foreign country (The number would make appointment reminders to clients in Mexico).
So far I've used the inbound calls and they work wonderfully. But would definitely love to be able to make appointment reminders through calls and sms.
Best regards,
Carlos
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Q: Poor customer service
I have reached out a number of times to customer service to have them fix the issue with my account. The credits dont align with the tier that I purchased. Can someone from the thoughtly team please respond.
Torrey_Thoughtly
Mar 14, 2025A: Hi gavleg, I'm sorry to hear that our customer service is disappointing to you. It looks like the team has been back and forth with you quite a few times regarding your LTD purchase. From how it looks, you'll need to contact the AppSumo team to help clarify your LTD purchase.
Let me know if I can be helpful in any other way relating to Thoughtly!
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Q: Ringless Voicemail Drops?
Can Thoughtly leave a voice message on a recipients phone without actually having to call the number (similar to voicedrop.ai)?
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Verified purchaser
Hey, just following up on this. Can someone from Thoughtly get back to me?
Please use support@thoughtly.com for support. This is not a support channel.
We don't have voicemail drops as of now.
I don't think this is a support question, but rather a valid product functionality question for someone looking to buy.