We have been waiting for thoughtly to respond to support but it seems they are not in operation. As in the official community group in the skool also more than 1 month no response. Is this ltd been abandoned? As the tool cannot be used and not working anymore.please do something, appsumo and thoughtly. Be professional please
Founder Team
Torrey_Thoughtly
Nov 6, 2025
A: Hi DrGoh,
I had our team take a look— they searched through our support software to find a ticket from you, but we were unable to find one.
To make sure that you're submitting tickets in the right place, can you be sure to email "[email protected]," then, if Tessa's AI reply isn't helpful, feel free to ask her for a human, or click "Get more help." When you do, a ticket will be created on...
why is it the 'ask for help' can be so troublesome, that we have to email ( but claimed not received), then posted in the skool and none of the staff assisted, then have to click get more help? where? how? There is no reply at all.
Using email for customer service is fairly common across the software industry! If you need support from our team, such as for billing questions or bug reporting, this is the best way to do it.
If you need help building an agent, prompt engineering, or are interested in best practices— the Skool community is a great way to lean on fellow users to do this.
and yes, that was the email I have sent. my last email was on 4.11.2025 again. And I also left lot messages asked for help in the Skool and DM all Admin, but noone helped since weekssssss ago
Got it! For some reason, our team hasn't seen a ticket submitted. Any chance you can re-submit via email?
Regarding the Skool community, we're quite clear on this: Thoughtly's Skool community is a self-service portal for getting help from other users. Our team doesn't offer support through Skool.
Just resent the email! For your information, there are bunch of users are very upset and disapointed as seems the Skool is been abandoned and there is no support, nothing we can learn but everyone asking for help...as noone can master Thoughtly ... sigh.. please fix my issues in my account.. thoughtly cannot be used for months already
Thanks, I'll have the team look now! As a reminder, here is an example note on how our Skool community is not intended as a customer service channel. It is a community forum for Sumolings and Thoughtly users to chat and help one another.
I just personally checked our Help Desk. I can't seem to find anything from you. The last email from your "photography" email is from 5 months ago. I checked our spam inbox as well— nothing.
Did you send from another address? Did you receive a ticket number by chance?
I have screenshot in Thoughtly's the skool to show you the last 2 emails I sent 4 days and 5 days ago, which you claimed did not receive. No point for me to accuse, you may have to check your system, and check my screenshots in The skool & investigate. The problem is I NEVER RECEIVE THE TICKET. And since you have my email, and here we cannot leave email address, please email me and check The skool
I cannot seem to buy a new phone number. The issue seems to be going on for more than 2 weeks now. Will it be resolved at all? Or is it time to refund AppSumo customers? I really hope it will be resolved.
Q: Can I get a US number approved to call clients in Mexico?
Hi Thoughtly team,
I want to start my question with saying how much I like this tool. I'm so happy I decided to invest in this. I regret not purchasing a higher tier.
Do you have any recommendation to get a US phone number approved for outbound calls to numbers of a foreign country (The number would make appointment reminders to clients in Mexico).
I have reached out a number of times to customer service to have them fix the issue with my account. The credits dont align with the tier that I purchased. Can someone from the thoughtly team please respond.
Founder Team
Torrey_Thoughtly
Mar 14, 2025
A: Hi gavleg, I'm sorry to hear that our customer service is disappointing to you. It looks like the team has been back and forth with you quite a few times regarding your LTD purchase. From how it looks, you'll need to contact the AppSumo team to help clarify your LTD purchase.
Let me know if I can be helpful in any other way relating to Thoughtly!
Q: Appsumo please help in this .
We have been waiting for thoughtly to respond to support but it seems they are not in operation. As in the official community group in the skool also more than 1 month no response. Is this ltd been abandoned? As the tool cannot be used and not working anymore.please do something, appsumo and thoughtly. Be professional please
Torrey_Thoughtly
Nov 6, 2025A: Hi DrGoh,
I had our team take a look— they searched through our support software to find a ticket from you, but we were unable to find one.
To make sure that you're submitting tickets in the right place, can you be sure to email "[email protected]," then, if Tessa's AI reply isn't helpful, feel free to ask her for a human, or click "Get more help." When you do, a ticket will be created on...
Share Thoughtly
to add on, I also emailed to thoughtly's support, ALSO NO REPLY..
IS THIS TOOL DEAD? ABANDONED? Appsumo, please help involve in this
why is it the 'ask for help' can be so troublesome, that we have to email ( but claimed not received), then posted in the skool and none of the staff assisted, then have to click get more help? where? how? There is no reply at all.
Hey DrGoh,
Using email for customer service is fairly common across the software industry! If you need support from our team, such as for billing questions or bug reporting, this is the best way to do it.
If you need help building an agent, prompt engineering, or are interested in best practices— the Skool community is a great way to lean on fellow users to do this.
Hopefully this is helpful!
and yes, that was the email I have sent. my last email was on 4.11.2025 again. And I also left lot messages asked for help in the Skool and DM all Admin, but noone helped since weekssssss ago
Got it! For some reason, our team hasn't seen a ticket submitted. Any chance you can re-submit via email?
Regarding the Skool community, we're quite clear on this: Thoughtly's Skool community is a self-service portal for getting help from other users. Our team doesn't offer support through Skool.
I hope this is helpful!
Just resent the email! For your information, there are bunch of users are very upset and disapointed as seems the Skool is been abandoned and there is no support, nothing we can learn but everyone asking for help...as noone can master Thoughtly ... sigh.. please fix my issues in my account.. thoughtly cannot be used for months already
Thanks, I'll have the team look now! As a reminder, here is an example note on how our Skool community is not intended as a customer service channel. It is a community forum for Sumolings and Thoughtly users to chat and help one another.
https://www.skool.com/thoughtly/support-requests?p=6c63a995
I still haven't receive any reply from the email...again.
Hi DrGoh,
I just personally checked our Help Desk. I can't seem to find anything from you. The last email from your "photography" email is from 5 months ago. I checked our spam inbox as well— nothing.
Did you send from another address? Did you receive a ticket number by chance?
I have screenshot in Thoughtly's the skool to show you the last 2 emails I sent 4 days and 5 days ago, which you claimed did not receive. No point for me to accuse, you may have to check your system, and check my screenshots in The skool & investigate. The problem is I NEVER RECEIVE THE TICKET. And since you have my email, and here we cannot leave email address, please email me and check The skool
Q: Thoughtly is Not Working like promised
I cannot seem to buy a new phone number. The issue seems to be going on for more than 2 weeks now. Will it be resolved at all? Or is it time to refund AppSumo customers? I really hope it will be resolved.
Share Thoughtly
emailed support 1 month ago and until today, no reply too
Q: Coming back to Appsumo?
I didnt realize getting the phone numbers eat up so many of my credits.
Should have paid attention and gotten the next level up…come back!
Share Thoughtly
it is not working, and 1 month already, support never reply email to solve problem.. this tool has been abandoned...sigh
Q: Can I get a US number approved to call clients in Mexico?
Hi Thoughtly team,
I want to start my question with saying how much I like this tool. I'm so happy I decided to invest in this. I regret not purchasing a higher tier.
Do you have any recommendation to get a US phone number approved for outbound calls to numbers of a foreign country (The number would make appointment reminders to clients in Mexico).
So far I've used the inbound calls and they...
Share Thoughtly
Q: Poor customer service
I have reached out a number of times to customer service to have them fix the issue with my account. The credits dont align with the tier that I purchased. Can someone from the thoughtly team please respond.
Torrey_Thoughtly
Mar 14, 2025A: Hi gavleg, I'm sorry to hear that our customer service is disappointing to you. It looks like the team has been back and forth with you quite a few times regarding your LTD purchase. From how it looks, you'll need to contact the AppSumo team to help clarify your LTD purchase.
Let me know if I can be helpful in any other way relating to Thoughtly!
Share Thoughtly