EjayQ: Platform questions and/ or requests
1. Your site says to BBC your CRM to keep it in the loop. I guess this is an alternative to API or Webhooks?
-It would be great if it had a built in CRM so we can keep track of customers with a tagging system of some sort! I see that you can tag conversations but if the same customer keeps coming back, we want to tag them to know this. If this doesn't exist, can you put this on the roadmap? It's very handy to be able to keep track of overly abusive customer and things like that!
2. Is there a way or can we make a way for the "Customer Satisfaction Rating" be (auto) displayed on our website to help gain new customers?
3. Can we extend the "Undo Send" to at least a minute and even offer the option of a "custom" minutes delay?
4. Can we make new employees write drafts only and it automatically sends it for approval by higher tiers?
Nime_WPSubscription
Feb 1, 2026A: 1. We do support outbound webhooks as well. For the other items mentioned, those features are not currently available.
2. At the moment, there is no option to automatically display the Customer Satisfaction Rating on your website.
3. We are currently implementing a scheduled reply feature, which will help address this use case.
4. This functionality is not available right now.