Q: ANYONE HERE TRIED AND TESTED THIS ON MOBILE DEVICES?
I'm sorry I'm over-capitalizing, I'm very interested in this tool, but NO ONE seems to be talking about how this works on mobile (a part from 2 negative reviews..).
So, can someone please tell me how this works on mobile and if it is disappointing or not?
Rookie mistake #1 is to get over excited about setting up new features like this, doing all the set up from a desktop computer of course, and later realize that 90% of your visitors see something completely different and buggy/crappy because they accessed your website with their smartphone!
A: All campaigns are built to be responsive. So they all work on mobile 100%.
That said, you may want to optimize your user experience. For example when you use a bar on desktop, use a notification on mobile. While both will work, the latter is a better fit for the limited real estate of the phone screen.
A: Works with any website that supports adding and running third party JS. You'll find this guide from Shopify useful - https://help.shopify.com/en/manual/reports-and-analytics/google-analytics/google-analytics-setup
Also, take a look at the reviews on YouTube: 1. https://www.youtube.com/watch?v=BGrgkvpaNFM 2. https://www.youtube.com/watch?v=zauocpTfFdU 3. https://www.youtube.com/watch?v=7Zlu7lKwWQY
A: We see a variety of use cases with our customers. It's only natural we overlap with other product. You're definitely in the best position to decide which product fits your use case best.
I can, but it's more about positioning, making the product easier to use for a specific use case.
One thing we have is a Container, essentially an iframe where you can drop in HTML tags to run interactive content.
This way you can embed surveys, polls, micro games, etc. and use the same triggers, targeting and segmentation to surface this content to relevant users in context of the page/task at hand
is this similar to optinmonster? do you see a use case where we should have both?
Q: After five days I repost this with a question at the end.
please don’t ignore it again. I considered to buy 5 codes until I read the following conversation down below. I will pass this deal because spending time to learn the software is an opportunity cost.I don't want to be forced to migrate to a monthly plan or stop using the product instead by not being allowed to cap the mau to the plan limit.Soon or later the limit will be reached with a growing audience. In this scenario not stopping the tool serving is a serious disadvantage.We would loose the whole investment and migrating to another tool would cost a lot of time.(create every rule with another tool)Anyone who buy this without considering to migrate to a monthly plan should really think about the cost involved. This is a serious limitation and that you don’t mention that beforehand doesn’t create thrust. Will you keep this limitation?
The mentioned conversation between tooltip and a sumoling:
Before buying, a more specific question about going over the number of allowed monthly active users (MAU). If my MAU was to go over the limit of my specific allowance I understand I will be contacted to work out a new price to cover for more MAU, 1) but... 'what if I do not want to increase my limits and I do not want to pay more.' - Will the service keep working up to my monthly limit and simply stop serving campaigns for that month? - A new month starts, the campaign will work again up to monthly limit then stop for that month... and so on every month?
2) Also... if you cannot offer unlimited MAU because of server processing costs. Then if I do not use all my Monthly Active Users, it also means I am not costing you as much as my deal allows... so why not spill over unused MAU to next month? Since we have already paid for these unused amount of MAU
Roman_Tooltip.io
1) It will NOT just suddenly stop working cutting off on user 20,001. We understand that your usage may fluctuate. If you occasionally go to 22k that's OK. Again, it will not suddenly stop working.
2) Sorry, that's just unreasonable.
Sumo-ling 1) What I mean is, let's say my MAU limit is 20,000 and my site grows and constantly generates 30,000 MAU... But I only want to pay and use 20K limit... This is what I mean... what are my choices then... Stop using the service? Or can I cap it a specific limit
Roman You can't cap it. We've never dealt with such a use case before. If your usage grows you'll need to stack additional codes or migrate to another plan.
Q: Is there a way to close the HTML container window without using the close icon?
It would be great if it closed by clicking anywhere outside of it, hitting ESC, or by clicking on my own close icon that I could put in the top right corner.
Q: Can you please clarify what is considered a monthly active user.
For example, let's say I want to use this on my wordpress admin dashboard and I have one client that visits the dashboard on a weekly basis (4 days a month) with tooltips on multiple admin pages. Does that mean my one client is considered: a) 1 monthly active user, since it is the same user visiting b) 4 monthly active users because they are visiting multiple different days in a month c) or 4+ monthly active users because one user is encountering tooltips on multiple admin pages
A: An active monthly user is a user that shows activity at least once a month. Only unique users are counted toward your limit. Repeat activity from the same user is counted as one.
HOW MANY MAUs DO YOU HAVE?
Let's say you have 3,000 registered users, 1,000 of them log in this month and are shown 7 messaging campaigns.
You have 1,000 Monthly Active Users.
WHAT ABOUT LOGGED OUT USERS (VISITORS)?
Works the same way. We do our best to identify unique visitors to your site by examining a combination of cookies, IP address, device properties and server requests.
WHAT HAPPENS WHEN I EXCEED MY LIMIT?
Everything will keep working. We understand that your usage may fluctuate. If it occasionally exceeds your monthly limits, that's fine.
Once we see that your usage consistently goes over your plan limits, we'll reach out to discuss new pricing to accommodate your needs.
For WP Dashboard you may want to see - https://www.youtube.com/watch?v=D0Pmbqqbex8
Q: Is there some limit, how many time a user can see the tooltip?
I set it up, but it works only once, even after the reload. Here is my web: https://friendlocator.pixarnia.com/ Is it possible to make some design? For example outline PopUp tooltip, change BKG color etc?
A: You can control your campaign occurrence. Please see - https://www.youtube.com/watch?v=GONJh4aeERI&list=PLLRC56ZoeB_meQeQdNU_2KcMEuh7rAG6n&index=7&t=0s
All campaigns are customizable (to an extent). Please see - https://www.youtube.com/watch?v=mHQ4sIpIavI&list=PLLRC56ZoeB_meQeQdNU_2KcMEuh7rAG6n&index=4&t=0s
Q: I checked out your social media and public roadmap and it seems everything stopped.
Are you guys still a company? Are you still working on your roadmap?
Thanks. Laura
Share Tooltip.io
Q: Hello, does anyone know the exact address and company of tooltip.
io,
I need this for the data protection declaration according to DSVGO.
Thank you
Share Tooltip.io
Q: Is this deal coming back to AppSumo?
Too bad I missed it :(
Share Tooltip.io
Q: Can we use Tooltip to create a popup where the user leaves the email address and name and when hits submit, ...
we redirect them to a page to download an ebook? Or to allow the ebook download after hitting submit?
Roman_T
May 14, 2024A: Hi Nelson
Unfortunately, no. At the moment, it just submits the data. But we've had a couple users request this as a feature.
Share Tooltip.io
Verified purchaser
Are you planning to implement it?
It's already on the roadmap
Q: monthly active user is a problem for me otherwise it's a bit interesting,
Share Tooltip.io
Q: ANYONE HERE TRIED AND TESTED THIS ON MOBILE DEVICES?
I'm sorry I'm over-capitalizing, I'm very interested in this tool, but NO ONE seems to be talking about how this works on mobile (a part from 2 negative reviews..).
So, can someone please tell me how this works on mobile and if it is disappointing or not?
Rookie mistake #1 is to get over excited about setting up new features like this, doing all the set up from a desktop computer of course, and later realize that 90% of your visitors see something completely different and buggy/crappy because they accessed your website with their smartphone!
Thanks
Roman_T
May 15, 2024A: All campaigns are built to be responsive. So they all work on mobile 100%.
That said, you may want to optimize your user experience. For example when you use a bar on desktop, use a notification on mobile. While both will work, the latter is a better fit for the limited real estate of the phone screen.
Share Tooltip.io
Q: What happens when monthly limit is crossed?
Roman_T
May 15, 2024A: Everything will keep working. We understand that your usage may fluctuate. If it occasionally exceeds your monthly limits, that's fine.
Once we see that your usage consistently goes over your plan limits, we'll reach out to discuss new pricing to accommodate your needs.
Share Tooltip.io
Q: I did the Weblium App Sumo deal.
Will Tool Tip work with Weblium?
Roman_T
May 15, 2024A: We're not familiar with Weblium, but should work if they allow adding and executing third party JS tags.
Share Tooltip.io
Q: Has this been tested with a screen reader for accessibility?
Is it WCAG compliant?
Roman_T
May 15, 2024A: No, we haven't gone through WCAG compliance certification
Share Tooltip.io
Q: Hi there, will this work with a Shopify e-commerce site?
How?
Roman_T
May 15, 2024A: Works with any website that supports adding and running third party JS. You'll find this guide from Shopify useful - https://help.shopify.com/en/manual/reports-and-analytics/google-analytics/google-analytics-setup
Share Tooltip.io
Q: I was going to buy but our main problem here is NO reviews, nothing on the web and nothing from people WHO ...
HAVE ACTUALLY USED IT FOR AWHILE and NOTHING ON YOUR SITE BY PEOPLE / COMPANIES WHO HAVE USED IT
Roman_T
May 15, 2024A: That's not true though.
Look at 40+reviews on the Appsumo page alone.
Also, take a look at the reviews on YouTube:
1. https://www.youtube.com/watch?v=BGrgkvpaNFM
2. https://www.youtube.com/watch?v=zauocpTfFdU
3. https://www.youtube.com/watch?v=7Zlu7lKwWQY
Share Tooltip.io
Q: How does this compare to https://notifia.
io/ which does the same thing(s)?
Roman_T
May 15, 2024A: We see a variety of use cases with our customers. It's only natural we overlap with other product. You're definitely in the best position to decide which product fits your use case best.
Share Tooltip.io
Great question. While we have overlaps, think of Notifia as a toolbox with growth hacks for your website, i.e. getting them to sign up.
Tooltip on the other hand is skewed toward messaging your website visitors/users, i.e. educating customers, providing help, announcing changes.
Hm, they seem to do the exact same things even multiple popups/messages.
Can you show an example?
I can, but it's more about positioning, making the product easier to use for a specific use case.
One thing we have is a Container, essentially an iframe where you can drop in HTML tags to run interactive content.
This way you can embed surveys, polls, micro games, etc. and use the same triggers, targeting and segmentation to surface this content to relevant users in context of the page/task at hand
Verified purchaser
is this similar to optinmonster? do you see a use case where we should have both?
Q: After five days I repost this with a question at the end.
please don’t ignore it again.
I considered to buy 5 codes until I read the following conversation down below. I will pass this deal because spending time to learn the software is an opportunity cost.I don't want to be forced to migrate to a monthly plan or stop using the product instead by not being allowed to cap the mau to the plan limit.Soon or later the limit will be reached with a growing audience. In this scenario not stopping the tool serving is a serious disadvantage.We would loose the whole investment and migrating to another tool would cost a lot of time.(create every rule with another tool)Anyone who buy this without considering to migrate to a monthly plan should really think about the cost involved. This is a serious limitation and that you don’t mention that beforehand doesn’t create thrust.
Will you keep this limitation?
The mentioned conversation between tooltip and a sumoling:
Before buying, a more specific question about going over the number of allowed monthly active users (MAU). If my MAU was to go over the limit of my specific allowance I understand I will be contacted to work out a new price to cover for more MAU,
1) but... 'what if I do not want to increase my limits and I do not want to pay more.'
- Will the service keep working up to my monthly limit and simply stop serving campaigns for that month?
- A new month starts, the campaign will work again up to monthly limit then stop for that month... and so on every month?
2) Also... if you cannot offer unlimited MAU because of server processing costs. Then if I do not use all my Monthly Active Users, it also means I am not costing you as much as my deal allows... so why not spill over unused MAU to next month? Since we have already paid for these unused amount of MAU
Roman_Tooltip.io
1) It will NOT just suddenly stop working cutting off on user 20,001. We understand that your usage may fluctuate. If you occasionally go to 22k that's OK. Again, it will not suddenly stop working.
2) Sorry, that's just unreasonable.
Sumo-ling
1) What I mean is, let's say my MAU limit is 20,000 and my site grows and constantly generates 30,000 MAU... But I only want to pay and use 20K limit...
This is what I mean... what are my choices then...
Stop using the service? Or can I cap it a specific limit
Roman
You can't cap it. We've never dealt with such a use case before.
If your usage grows you'll need to stack additional codes or migrate to another plan.
Share Tooltip.io
Verified purchaser
i'm keen to stack more codes.. my current site exceeded 5 stack codes...
Write us at help@tooltip.io, we'll help.
Q: I see the LTD is still available on appsumo, but the activation deadline posted is Oct 1, 2019.
Just wanted to confirm this deal will be honored if I purchased today Oct 2, 2019. Thanks!
Roman_T
May 15, 2024A: Yes, the deal will run through Oct 13.
Share Tooltip.io
Q: Is there a way to close the HTML container window without using the close icon?
It would be great if it closed by clicking anywhere outside of it, hitting ESC, or by clicking on my own close icon that I could put in the top right corner.
Share Tooltip.io
Q: Can you please clarify what is considered a monthly active user.
For example, let's say I want to use this on my wordpress admin dashboard and I have one client that visits the dashboard on a weekly basis (4 days a month) with tooltips on multiple admin pages. Does that mean my one client is considered:
a) 1 monthly active user, since it is the same user visiting
b) 4 monthly active users because they are visiting multiple different days in a month
c) or 4+ monthly active users because one user is encountering tooltips on multiple admin pages
Roman_T
May 14, 2024A: An active monthly user is a user that shows activity at least once a month. Only unique users are counted toward your limit. Repeat activity from the same user is counted as one.
HOW MANY MAUs DO YOU HAVE?
Let's say you have 3,000 registered users, 1,000 of them log in this month and are shown 7 messaging campaigns.
You have 1,000 Monthly Active Users.
WHAT ABOUT LOGGED OUT USERS (VISITORS)?
Works the same way. We do our best to identify unique visitors to your site by examining a combination of cookies, IP address, device properties and server requests.
WHAT HAPPENS WHEN I EXCEED MY LIMIT?
Everything will keep working. We understand that your usage may fluctuate. If it occasionally exceeds your monthly limits, that's fine.
Once we see that your usage consistently goes over your plan limits, we'll reach out to discuss new pricing to accommodate your needs.
Share Tooltip.io
Verified purchaser
That is extremely helpful! Thank You.
Q: Will this work with apps?
Not just websites?
Roman_T
May 15, 2024A: Yes, absolutely. Tooltip was built for web apps in the first place.
Share Tooltip.io
Yes, keen to know that as well. Can i post it inside my native built App for in app communications?
Q: Will you ever allow a "notification" to be put left side of screen?
It feels weird its allowed only on right side, that's where usually the login is at top and chat at bottom.
Roman_T
May 15, 2024A: Noted. Thanks for flagging.
Share Tooltip.io
Q: Hi - can you better explain the code part - is it added per tooltip?
, per page where you have tooltips? or just once for an entire site - activating the software and all the tips you create?
Roman_T
May 14, 2024A: For each domain we create a project - collection of in-app messaging campaigns associated with that domain.
Each project has its unique JS tag (Player).
The Player is installed once, for all the campaigns and needs to be on every page where you want to show campaigns.
All edits are then done via the Editor (Google Chrome extension).
Share Tooltip.io
Verified purchaser
"The Player is installed once, for all the campaigns and needs to be on every page where you want to show campaigns."
Do we need to install specific script for particular page? Let's say I want specific Tooltip on WP Dashboard only.
No, it's one script for all pages.
For WP Dashboard you may want to see - https://www.youtube.com/watch?v=D0Pmbqqbex8
Q: Is there some limit, how many time a user can see the tooltip?
I set it up, but it works only once, even after the reload. Here is my web: https://friendlocator.pixarnia.com/
Is it possible to make some design? For example outline PopUp tooltip, change BKG color etc?
Roman_T
May 15, 2024A: You can control your campaign occurrence. Please see - https://www.youtube.com/watch?v=GONJh4aeERI&list=PLLRC56ZoeB_meQeQdNU_2KcMEuh7rAG6n&index=7&t=0s
All campaigns are customizable (to an extent). Please see - https://www.youtube.com/watch?v=mHQ4sIpIavI&list=PLLRC56ZoeB_meQeQdNU_2KcMEuh7rAG6n&index=4&t=0s
Share Tooltip.io