465-Media.com465-Media.comPLUS
Apr 23, 2026
Q: Deposits and Cancelations
I believe I saw that you can request a deposit during the booking, can you setup cancelation refund policies and is that streamlined through the app or is it a manual process?
Example, you have a 24 hour cancelation policy, if someone cancels before then the deposit is returned, if its within the 25 hours it is not returned.
Founder Team
Nikola__Trafft
Apr 24, 2026A: Hi,
Thank you for your question.
That’s correct, you can require a deposit before the booking is confirmed.
You can also set up a custom policy with a mandatory checkbox, where customers must agree to your refund terms before completing the booking.
There’s no automation for refunds at the moment, so any refunds would need to be processed manually.
Share
Helpful?
1
Log in to join the conversation