NixoQ: Hi, I'm setting up Trafft, but wondering how can I quickly make a booking that is outside of our scheduled ...
business hours and has the time as unavailable in our calendar (I have integrated with Google Calendar)?
I also want to be able to do this when a client asks to reschedule, but nothing is available publicly during our normal hours, so I can schedule/reschedule for them with a custom booking without making the time slot available to the public to book.
We are currently using Acuity and they have a "custom" booking function where we can easily slot in an appointment regardless of the availability in our calendars.
This happens frequently as we have limited availability, but can make ad hoc requests if we have time outside of our "normal hours".
Using the special day function does not enable the ability to override blocked off time. I have also tried using the special day function and freeing up the time in Google Calendar, but that doesn't seem to work either.
Is there a solution for this?
Nikola__Trafft
May 15, 2024A: Hello Nixo,
Yes, you can quickly make a booking that is outside your working hours. It all depends on what option you have enabled or turned off.
We have Book outside working hours this option allows you to schedule appointments in the backend anytime – without any restrictions regarding employees’ work hours, days off, or special days.
This option is disabled by default, you can enable it for SuperAdmin and/or Admin role by editing the existing role/s. If you want to allow it to any other employee, you need to activate the Custom Role feature. After that, go to the Roles page, make a new Role and under the permissions enable the "Allow user to book appointments outside of working hours". You can add this Role to any employee you want in the section “Users”. Then, the assigned employee can also create appointments no matter the working hours and create them for any other user. Other then that we have Remove Google Calendar Busy Slots- when this option is enabled the slots marked as busy in your Google Calendar will be blocked off in Trafft and will not be available for booking. And Remove Outlook Calendar Busy Slots- this option allows you to block off time slots that are marked as busy in your Outlook Calendar in Trafft and make those slots unavailable for booking. You decide what will be enabled or turned off the choice is yours.
Best regards.
I've just tested this out and it works great! Thank you for the detailed instructions. I'm able to switch over from Acuity now!
Hello again,
You are most welcome, and we are glad that we were able to help you. If you have any further questions please do not hesitate to ask.
Warm regards.