A: Thanks for the question!

HotJar is a user analytics tool that is focusing more on active user feedback and also provides some passive user data gathering mechanisms (heatmaps and recordings.)

We have some overlapping features with HotJar, specifically our heatmaps and recordings and surveys. Where we're different is that we include funnel tracking tools that can trigger your heatmaps and session recordings so you have more pertinent data.

Yes, we can gather NPS data using the micro-survey tool. NPS is one of the question options.