Hi everybody,\u000a\u000aI still have a challenge with truconversion while the developers told me, this would not be a problem and now I am curious if I am that alone.\u000a\u000aWhen a user clicks on a button twice, this is counted as two clicks, so there is no difference between \u0022click\u0022 and \u0022unique click\u0022. This leads into the situation:\u000a\u000aIf I sent 100 users into my funnel and only one user clicks a button to proceed to the next step, for my understanding I should have a conversion\u002Drate of 1% on this step. But if the participant klicks the button twice, I will have a conversion\u002Drate of 2%, if he would click 100x on the button it would be a conversion\u002Drate of 100%.\u000a\u000aOn a normal website this happens quite often. My users click on a button, click \u0022back\u0022 in the browser, click again, open a popup, close it, open it again ... stuff like that happens all the time. And for my understanding it is essential that a funnel\u002Danalysis separates \u0022clicks\u0022 from \u0022unique clicks\u0022.\u000a\u000aI understand that in a pure sales\u002Dfunnel from a landing\u002Dpage this would not be so dramatic. But I want to use Truconversion also on my regular website to analyze the regular sales\u002Dprocesses and not only isolated funnels. What do you think, am I really the onliest person here that needs this separation?\u000a\u000aAll the best, Julian!

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Hi everybody,\u000a\u000aI still have a challenge with truconversion while the developers told me, this would not be a problem and now I am curious if I am that alone.\u000a\u000aWhen a user clicks on a button twice, this is counted as two clicks, so there is no difference between \u0022click\u0022 and \u0022unique click\u0022. This leads into the situation:\u000a\u000aIf I sent 100 users into my funnel and only one user clicks a button to proceed to the next step, for my understanding I should have a conversion\u002Drate of 1% on this step. But if the participant klicks the button twice, I will have a conversion\u002Drate of 2%, if he would click 100x on the button it would be a conversion\u002Drate of 100%.\u000a\u000aOn a normal website this happens quite often. My users click on a button, click \u0022back\u0022 in the browser, click again, open a popup, close it, open it again ... stuff like that happens all the time. And for my understanding it is essential that a funnel\u002Danalysis separates \u0022clicks\u0022 from \u0022unique clicks\u0022.\u000a\u000aI understand that in a pure sales\u002Dfunnel from a landing\u002Dpage this would not be so dramatic.  But I want to use Truconversion also on my regular website to analyze the regular sales\u002Dprocesses and not only isolated funnels. What do you think, am I really the onliest person here that needs this separation?\u000a\u000aAll the best, Julian!

Justin_TruConversion · Answer

This is the first time we\u0027ve heard this specific feedback, but that doesn\u0027t mean you are alone. Let\u0027s get you some help. Could you write into support@truconversion.com so we can set up a call with you and see if we can help you configure your smart funnel / funnel to get the results you are looking for?

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