TruConversion

Product details
a9f68c410c894ddca5cda9183dca8c16

Verified purchaser

Deals bought: 25Member since: Jul 2017
4 stars
4 stars
Mar 16, 2021

Complex and buggy

I feel conflicted about this tool (Pro level). On one hand, I like this more than Plerdy because it collects more info on the heatmap. On the other hand, throwing many numbers onto the smart funnels without some kind of visual aid to decipher them is not helping with the analysis. So instead of simplifying the work, it makes it more complicated and confusing.

Setting up the smart funnels seems easy... if the javascript doesn't act up. But it does. Frequently. When it happens, you'll have to refresh the page, which clears all data, and you'll have to re-enter all the info. Also, once created, the smart funnels cannot be edited, even though they give you an edit button (crazy, right?!) Because of the bug and the non-editable nature, I probably entered the same funnel information 10 times to get it right.

Then, there's the data accuracy problem. I also set up simple non-smart funnels, and tested the entire funnel a few times. Simple funnel was able to collect data not recorded in the smart funnel. No idea why. Maybe I'm not smart enough to understand it...

Overall, I see great potential if they can address these problems. Still considering whether I should keep it. I'll see if they can address the issues in the coming days.

Founder Team
Justin_TruConversion

Justin_TruConversion

May 16, 2024

Thanks for taking the time to review and share your experience with the tool so far.

I'm sorry you've run into issues and we'll be working to resolve those ASAP.

I wish I could say that limiting the 'Edit' feature was a "bug", that was set up intentionally to restrict users from making edits mid campaign and making poor assumptions on performance later on. In hindsight, that is something we plan on updating due to several inquiries.

When you say "...if the javascript doesn't act up..." could you elaborate more here by sending a message into support (support@truconversion.com) so we can dig into that specific bug?

An additional question, how long did you wait for the data to gather when you ran a test? We do not display data in real time, there's a ~10 minute delay from when the session ends. So, if while you were testing and the page was still open we wouldn't have begun to process that data and that data wouldn't be shown for several minutes.

Hope that clears things up and PLEASE ping support and ask directly for me so I can get these things addressed immediately.

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