TubeOnAI Questions

Showing 1 - 5 of 140 questions
elopezbrokerelopezbroker
elopezbrokerPLUS
Apr 9, 2026
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Q: Can it view non YouTube sites

Hi, can I use this program to repurpose videos on websites other than YouTube?

Founder Team
Himel_TubeOnAI

Himel_TubeOnAI

Apr 9, 2026

A: Hi elopezbroker,

Yes, we support other platforms like Rumble and Vimeo. However, videos running directly on a webpage will not work unless you download the file and upload it to our platform. Currently, our system only extracts text-based context from webpages to repurpose the topic.

Hope this helps!

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yasunoriyasunori
yasunoriPLUS
Apr 6, 2026
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Q: Custom Prompt is sometimes not applied

I used the API to generate a summary of a YouTube video with a Custom Prompt, but in some cases the result is clearly different from what I specified.

My guess is that if another user has already summarized the same video, the API may be returning that existing summary instead.

When this happened, the summary was returned immediately in the API response, rather than later through the webhook...

Founder Team
Himel_TubeOnAI

Himel_TubeOnAI

Apr 6, 2026

A: Hi Yasunori,

Thanks for flagging this critical bug. I've shared the details with our dev team for a fix. I will update you as soon as we have a solution.

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jmstrongjmstrong
jmstrongPLUS
Apr 2, 2026
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Q: I currently have a BYOK subscription. Can I purchase the AppSumo deal and set it up under the same account?

Founder Team
Himel_TubeOnAI

Himel_TubeOnAI

Apr 2, 2026

A: Hi jmstrong,

You can, but we do not recommend it because there is currently no way to switch between accounts except through our admin panel. You would have to contact support every time you want to switch modes until a permanent solution is available.

For that reason, using a different account is your best option.

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bhagsybhagsy
bhagsyPLUS
Mar 30, 2026
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Q: can it generate srt file transcript ?

if not can you add this feature ?

a time stamped transcript ?

tx

Founder Team
Himel_TubeOnAI

Himel_TubeOnAI

Mar 30, 2026

A: Hi Bhagsy,

Thank you for your feature request. We are already working on this; the v2 release of our transcript feature will include several new options, such as downloading files as .srt types.

I hope this is helpful!

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MQueriniMQuerini
MQueriniPLUS
Edited Mar 24, 2026
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Q: System-wide 503 errors across all generation features

On or around March 17, 2026, multiple content generation features (video script generator, mind maps, interactive content, and other repurpose options) returned 503 Service Unavailable errors — in both Portuguese AND English, ruling out a language-specific issue. The support bot escalated this as a critical outage to Shahid, but no status update, post-mortem, or ETA for stability was ever...

Founder Team
Himel_TubeOnAI

Himel_TubeOnAI

Mar 24, 2026

A: Hi,

Usually, we use a sticky banner for major issues and fixes in progress to keep our users informed. If an issue is not resolved within a day, we notify our users via email.

Since that particular issue was resolved on the same day, everything is fully functional now. You can check our status page here: https://status.tubeonai.com/en/.

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