Q: Document name not valid?And only 3 signatures? One gone already?
I just purchased and activated and uploaded my first document and am hitting a wall already. The system says that my document name isn't valid. I've edited it a number of times but can't get the system to go anywhere. Can you help? I'm on mac. I just need to add signature and initial blocks.
I haven't done anything w/ this app yet except uploading 1 document and it said I only get 3 signatures and that one is gone already so I'm really confused about this as well. Thanks.
0652c354933e4a86aa27fbfebfb7cc7bPLUSEdited Aug 31, 2025
A: Hi, Sorry for the inconvenience. Could you please send your UID and the error details to our support email at [support@superace.com ]? Our technical team will analyze your case and work on resolving the issue accordingly. Thank you for your understanding!
Share
Share UPDF - PDF Editor All Platforms for Individuals
I am considering to buy this LTD. However, there are concerns that this is not a "True LTD" deal. The following is from a review here on AppSumo: "After speaking with the UPDF team, this is a short-term deal (LTD); they will only support LTD users until version 3. So, while the support and features are being implemented once version 3 hits... we are no longer supported and left with software that no longer receives updates. This is a big issue for me because it no longer classifies it as LTD".
Question 1: Has this already been addressed or can you reply to this please?
Furthermore, you recently wrote here in the Questions: "The plan offered on AppSumo is exactly the same as our Individual Plan available on our website."
Question 2: Does the LTD deal include the 2GB cloud storage? Thanks.
A: Thank you for considering UPDF and for raising these questions. First, the review you mentioned is not accurate. Our Lifetime Deal fully supports all future version updates, and there is no limitation such as stopping updates after UPDF 3. You will continue to receive updates and improvements as part of the lifetime plan. Second, yes — the LTD deal does include 2GB of cloud storage. If you have...
Share
Share UPDF - PDF Editor All Platforms for Individuals
I very regularly use division in my PDF forms to calculate certain fields, but I'm not seeing a way to do it in UPDF. Is there something I'm missing or is there a workaround? If not, is this something that can get added? Like using Kofax PDF, I can use "simplified field notation" and type in "FieldA / FieldB" to have it solve the equation.
A: Hi, thank you for reaching out! You can refer to our guide video to add the calculation[https://www.youtube.com/watch?v=bPO1DXyIplg]. If you need further assistance, please feel free to reach out to our support team[support@superace.com]. Thank you very much!
Share
Share UPDF - PDF Editor All Platforms for Individuals
Hello, unfortunately, this video did not answer my question. I'm looking for a Division calculation, which is not showing on the video or the form editor. Is this something that will get added to UPDF? Dividing to solve is very much a necessity for my form use. Thank you!
Q: Information on the offer
Hello, I am not clear on whether purchasing a license allows it to be used simultaneously on two different Windows PCs. I use two Windows PCs, one at work and one at home, and I would like to be able to use the software on both. Additionally, I would like to know if the license allows for editing PDFs online by accessing my account directly from the browser. Thank you very much for the clarifications! Best regards,
A: Yes, you can! One UPDF license allows activation on 2 desktop devices (Windows or Mac) and 2 mobile devices (iOS or Android) at the same time, so you're free to use it on both your work and home PCs. Currently, PDF editing is only available through the UPDF software, not in the browser. The browser version supports UPDF AI features only at this time. Browser-based PDF editing is something we're...
Share
Share UPDF - PDF Editor All Platforms for Individuals
A: Thank you for reaching out, and we're sorry for the inconvenience. Currently, UPDF does not support selecting all text across multiple pages at once. At the moment, text can only be selected page by page. However, we understand how useful this feature would be, and it is already on our roadmap for future updates. We appreciate your feedback, It helps us improve.
Share
Share UPDF - PDF Editor All Platforms for Individuals
Q: Document name not valid?And only 3 signatures? One gone already?
I just purchased and activated and uploaded my first document and am hitting a wall already. The system says that my document name isn't valid. I've edited it a number of times but can't get the system to go anywhere. Can you help? I'm on mac. I just need to add signature and initial blocks.
I haven't done anything w/ this app yet except uploading 1 document and it said I only get 3 signatures and that one is gone already so I'm really confused about this as well. Thanks.
AnnabelMario
Sep 1, 2025A: Hi, Sorry for the inconvenience. Could you please send your UID and the error details to our support email at [support@superace.com ]? Our technical team will analyze your case and work on resolving the issue accordingly.
Thank you for your understanding!
Share UPDF - PDF Editor All Platforms for Individuals
Q: How long is LTD support?
I am considering to buy this LTD. However, there are concerns that this is not a "True LTD" deal. The following is from a review here on AppSumo: "After speaking with the UPDF team, this is a short-term deal (LTD); they will only support LTD users until version 3. So, while the support and features are being implemented once version 3 hits... we are no longer supported and left with software that no longer receives updates. This is a big issue for me because it no longer classifies it as LTD".
Question 1: Has this already been addressed or can you reply to this please?
Furthermore, you recently wrote here in the Questions: "The plan offered on AppSumo is exactly the same as our Individual Plan available on our website."
Question 2: Does the LTD deal include the 2GB cloud storage? Thanks.
AnnabelMario
Aug 26, 2025A: Thank you for considering UPDF and for raising these questions.
First, the review you mentioned is not accurate. Our Lifetime Deal fully supports all future version updates, and there is no limitation such as stopping updates after UPDF 3. You will continue to receive updates and improvements as part of the lifetime plan.
Second, yes — the LTD deal does include 2GB of cloud storage.
If you have...
Share UPDF - PDF Editor All Platforms for Individuals
Q: Form Calculations - Custom Formulas
I very regularly use division in my PDF forms to calculate certain fields, but I'm not seeing a way to do it in UPDF. Is there something I'm missing or is there a workaround? If not, is this something that can get added? Like using Kofax PDF, I can use "simplified field notation" and type in "FieldA / FieldB" to have it solve the equation.
AnnabelMario
Aug 20, 2025A: Hi, thank you for reaching out! You can refer to our guide video to add the calculation[https://www.youtube.com/watch?v=bPO1DXyIplg]. If you need further assistance, please feel free to reach out to our support team[support@superace.com]. Thank you very much!
Share UPDF - PDF Editor All Platforms for Individuals
Hello, unfortunately, this video did not answer my question. I'm looking for a Division calculation, which is not showing on the video or the form editor. Is this something that will get added to UPDF? Dividing to solve is very much a necessity for my form use. Thank you!
Q: Information on the offer
Hello,
I am not clear on whether purchasing a license allows it to be used simultaneously on two different Windows PCs. I use two Windows PCs, one at work and one at home, and I would like to be able to use the software on both.
Additionally, I would like to know if the license allows for editing PDFs online by accessing my account directly from the browser.
Thank you very much for the clarifications!
Best regards,
AnnabelMario
Aug 1, 2025A: Yes, you can! One UPDF license allows activation on 2 desktop devices (Windows or Mac) and 2 mobile devices (iOS or Android) at the same time, so you're free to use it on both your work and home PCs.
Currently, PDF editing is only available through the UPDF software, not in the browser. The browser version supports UPDF AI features only at this time. Browser-based PDF editing is something we're...
Share UPDF - PDF Editor All Platforms for Individuals
Q: How to select all text in a multi page pdf?
I have a 7-page PDF. I want to copy the contents to a word doc.
When I press ctrl-A, it only selects the text on one page.
When I use my mouse cursor to highlight the text, it doesn't allow me to move the cursor beyond the current page I'm on.
How do I select all - across all 7 pages at one go?
AnnabelMario
Jul 31, 2025A: Thank you for reaching out, and we're sorry for the inconvenience.
Currently, UPDF does not support selecting all text across multiple pages at once. At the moment, text can only be selected page by page. However, we understand how useful this feature would be, and it is already on our roadmap for future updates.
We appreciate your feedback, It helps us improve.
Share UPDF - PDF Editor All Platforms for Individuals