The dashboard has been unusable for over a month, and I have written to customer service without receiving any response. Has this company stopped maintaining this product?
Write an email to AppSumo's customer service, stating that they claim the login page is already operational, and they are currently working on an update that will be released soon, aiming to resolve all the issues in the current version.
But I currently don't see any signs of recovery, so is anyone following up on this issue? This is still an APPSUMO SELECT product.
A: We sincerely apologize for the inconvenience you faced while using UptimeMonster. We want to assure you that we fix all reported issues, and we’ve released a new update that resolves these bugs, ensuring a smoother and more reliable experience.
Please update to the latest version and let us know if you need any assistance.
A: We sincerely apologize for the inconvenience you faced while using UptimeMonster. We want to assure you that we fix all reported issues, and we’ve released a new update that resolves these bugs, ensuring a smoother and more reliable experience.
Please update to the latest version and let us know if you need any assistance.
Yes you are right. It doesn't work. Can't log in. See: ◾https://appsumo.com/products/uptimemonster/questions/is-your-service-working-properly-1267827/ 🤔 You can try to get your money back directly from Appsumo: ◾https://help.appsumo.com/article/698-purchase-protection-policy
A: Yes, UptimeMonster is working properly now. We sincerely apologize for the inconvenience you faced while using UptimeMonster. We want to assure you that we fix all reported issues, and we’ve released a new update that resolves these bugs, ensuring a smoother and more reliable experience.
Please update to the latest version and let us know if you need any assistance.
🤔 It looks like you'll have to use the money back feature if you have Appsumo Plus. There's been an error logging into the panel for a few days now. No contact, the developer hasn't responded to emails for 3 days now.
Q: Why when installing the software is it mining crypto?
We've done repeated tests on clean servers and it always does the same thing. The server starts mining crypto! We've sent you evidence of our test plan as well as the best reverse engineering we can do under the circumstances (your code is encrypted) and even your own code mentions crypto throughout it! You appear to want to ignore the issue despite repeated requests to explain.
A: We didn’t ignore anything rather we has explained you through the support chat earlier, our code is as clean as it can be. Please note that after your contacted us via our support chat we scanned our server and git-repository for potential malware attack, and IT’S ALL CLEAN. We already provided you with necessary proof (in the support chat) and scan reports and screenshots.
If you still think our software contains malware please provide us solid proof like your test logs, screenshots or screen-captures, not just some pdf report.
The server agent is not encrypted btw, the source code packed into a standalone installable/executables (deb) file with cx-Freeze.
You provided no scan reports or test logs. We did however provide you with a 30 page report including a report showing install on fresh machines from start to finish and them immediately mining crypto afterwards.
Your provided report doesn't have any of these. You just describe your server process without any screenshot and videos. We are still waiting for your video of the issue you have claimed.
We have tested over 30 servers after your complain and we have double check our source code and there is no additional activity happening. Our tool is designed to provide data on request and can not transmit any data (to any server) on its own. This tool responds with necessary telemetry data only on request from our application server which is authenticated via api key.
Q: Dashboard Unavailable
The dashboard has been unusable for over a month, and I have written to customer service without receiving any response. Has this company stopped maintaining this product?
Write an email to AppSumo's customer service, stating that they claim the login page is already operational, and they are currently working on an update that will be released soon, aiming to resolve all the issues in the current version.
But I currently don't see any signs of recovery, so is anyone following up on this issue? This is still an APPSUMO SELECT product.
Risul_UptimeMonster
Mar 16, 2025A: We sincerely apologize for the inconvenience you faced while using UptimeMonster.
We want to assure you that we fix all reported issues, and we’ve released a new update that resolves these bugs, ensuring a smoother and more reliable experience.
Please update to the latest version and let us know if you need any assistance.
Share UptimeMonster
The problem was for 2 months.
🤔
And no one answered from their side when you sent an email directly.
I'm afraid this project won't last long.
Q: Is the service down? or Its scam?
I can't access the app and the support is gone.
Any help?
Risul_UptimeMonster
Mar 16, 2025A: We sincerely apologize for the inconvenience you faced while using UptimeMonster.
We want to assure you that we fix all reported issues, and we’ve released a new update that resolves these bugs, ensuring a smoother and more reliable experience.
Please update to the latest version and let us know if you need any assistance.
Share UptimeMonster
Yes you are right. It doesn't work.
Can't log in.
See:
◾https://appsumo.com/products/uptimemonster/questions/is-your-service-working-properly-1267827/
🤔
You can try to get your money back directly from Appsumo:
◾https://help.appsumo.com/article/698-purchase-protection-policy
Now the panel works.
But I'm afraid that the author will drag the project on for another year and then abandon it completely.
He will do it so that he doesn't have problems with Appsumo, so that there are no refunds.
And then the project will probably be abandoned.
🤔
Q: Is your service working properly❓
🤔
Risul_UptimeMonster
Mar 16, 2025A: Yes, UptimeMonster is working properly now. We sincerely apologize for the inconvenience you faced while using UptimeMonster.
We want to assure you that we fix all reported issues, and we’ve released a new update that resolves these bugs, ensuring a smoother and more reliable experience.
Please update to the latest version and let us know if you need any assistance.
Share UptimeMonster
After logging in, I can't go to the application:
Internal Server Error
🤔
It looks like you'll have to use the money back feature if you have Appsumo Plus.
There's been an error logging into the panel for a few days now.
No contact, the developer hasn't responded to emails for 3 days now.
Verified purchaser
Not working
🙁
Q: What's new❓
What are your future plans❓
Niamul_UptimeMonster
Aug 25, 2024A: We are working on the roadmap defined here https://uptimemonster.com/roadmap. The Wordpress functionality will be improved.
Share UptimeMonster
How can I submit Feedback/Ideas for the Roadmap❓
Q: Why when installing the software is it mining crypto?
We've done repeated tests on clean servers and it always does the same thing. The server starts mining crypto! We've sent you evidence of our test plan as well as the best reverse engineering we can do under the circumstances (your code is encrypted) and even your own code mentions crypto throughout it! You appear to want to ignore the issue despite repeated requests to explain.
Risul_UptimeMonster
Aug 15, 2024A: We didn’t ignore anything rather we has explained you through the support chat earlier, our code is as clean as it can be. Please note that after your contacted us via our support chat we scanned our server and git-repository for potential malware attack, and IT’S ALL CLEAN.
We already provided you with necessary proof (in the support chat) and scan reports and screenshots.
If you still think our software contains malware please provide us solid proof like your test logs, screenshots or screen-captures, not just some pdf report.
The server agent is not encrypted btw, the source code packed into a standalone installable/executables (deb) file with cx-Freeze.
Reference:
cx-Freeze: https://pypi.org/project/cx-Freeze/
VirousTotal Scan reports:
https://www.virustotal.com/gui/url/5b2f6c0ce1540aabc66d385d6c3042208b3e120497c6edad8901819fc805c2d1/detection
https://www.virustotal.com/gui/file/95b6e0482b760d0c46fc94ce4d8d593ff3c8bfd97cd3530c9786e337181b2bf6/detection
Share UptimeMonster
Verified purchaser
You provided no scan reports or test logs. We did however provide you with a 30 page report including a report showing install on fresh machines from start to finish and them immediately mining crypto afterwards.
Verified purchaser
Your provided report doesn't have any of these. You just describe your server process without any screenshot and videos. We are still waiting for your video of the issue you have claimed.
We have tested over 30 servers after your complain and we have double check our source code and there is no additional activity happening. Our tool is designed to provide data on request and can not transmit any data (to any server) on its own. This tool responds with necessary telemetry data only on request from our application server which is authenticated via api key.
🤔
Maybe for clarity's sake you could provide open sources for this program to install on the server❓