This was previously answered by Erick who said you can contact Videotap via their support board or email: https://videotap.featurebase.app/ or support@videotap.com, and to include whether your Tier 1 subscription was from a previous AppSumo campaign plus your AppSumo license key (from your invoice/order summary) and the email associated with your account so they can investigate. You can find that...
Has the Videotap team changed their contact or closed? The support@ email provided in an earlier answer is no longer deliverable, and there do not seem to be any answers to queries on the featurbase site. As the video clip generator is no longer working, it would be helpful to obtain information about its status so we can determine if we can continue using our purchase.
Good afternoon. Since this morning I have been trying to upload some videos, but the system gets stuck on "Encoding." Is there a problem? Can you help me?
Q: Support
We cannot find how to contact the support. We're experiencing a serious bug and we don't know how to solve it and how we can contact Videotap.
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This was previously answered by Erick who said you can contact Videotap via their support board or email: https://videotap.featurebase.app/ or support@videotap.com, and to include whether your Tier 1 subscription was from a previous AppSumo campaign plus your AppSumo license key (from your invoice/order summary) and the email associated with your account so they can investigate. You can find that...
Has the Videotap team changed their contact or closed? The support@ email provided in an earlier answer is no longer deliverable, and there do not seem to be any answers to queries on the featurbase site. As the video clip generator is no longer working, it would be helpful to obtain information about its status so we can determine if we can continue using our purchase.
Q: Video Tap 3.0
Do AppSumo LTD users get access to the new Video Tap 3.0? What will it consist of?
I haven't seen any activity, updates, replies in a long time.
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Q: Where are the updates and support?
Why have there been no updates? Why has support been removed? What has happened to the premium AI for Tier 3?
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Q: Help!
Good afternoon. Since this morning I have been trying to upload some videos, but the system gets stuck on "Encoding." Is there a problem? Can you help me?
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Q: Is this project dead?
No updates for literally 3 months. Zero items in the roadmap.
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also the support it's disappeared