I agree. I was trying to set up a campaign tonight and it would not save. I then tried to do live chat and check support and those pages are down. I had high hopes for this tool, but looks like this one will be going into the dumpster.
They changes the templates and never gave us a migration path or ability to port an old template. I was hoping they would provide a couple default templates like...
Q: I currently have paid for 1 code.
If I purchase the 2 code option for $138 does that allow me to access the CUSTOM BRANDING feature in the 3 code offer?
That is correct. If you purchase 2 more codes they would be stacked on top of your current code giving you a total of 3 codes and access to custom branding.
Custom Branding currently is
-Custom URL’s -Being able to remove the VideoPeel logo on the video carousel -Redirects on the thank you page - Signature feature
So sorry for the delay. What seems to be the problem you're having?
If you click on the Videopeel icon (bottom right corner) when on the VideoPeel website or logged into your account you can write to our support team through the chat.
Q: Doing my best to love this app and use it more often since I bought several codes a while back.
However, the changes to the app recently have removed the old carousel plugin without any notice, then the support is really slow. I will submit another ticket as my last attempt.
Q: Hello!
Any plans to bring this deal back?
Q: I have been waiting for 10 weeks for a problem to be resolved.
The customer service at videopeel is REALLY BAD.
I agree. I was trying to set up a campaign tonight and it would not save. I then tried to do live chat and check support and those pages are down. I had high hopes for this tool, but looks like this one will be going into the dumpster.
They changes the templates and never gave us a migration path or ability to port an old template. I was hoping they would provide a couple default templates like...
Q: I currently have paid for 1 code.
If I purchase the 2 code option for $138 does that allow me to access the CUSTOM BRANDING feature in the 3 code offer?
Johny_VideoPeel
May 15, 2024A: Hi Julianmather,
I hope all is well.
That is correct. If you purchase 2 more codes they would be stacked on top of your current code giving you a total of 3 codes and access to custom branding.
Custom Branding currently is
-Custom URL’s
-Being able to remove the VideoPeel logo on the video carousel
-Redirects on the thank you page
- Signature feature
Q: I have written three times to info@videopeel.
com to get some answers and support for my problem, but I get no reply. How can we contact the support?
Johny_VideoPeel
May 15, 2024A: Hi Aboli27,
I hope all is well.
So sorry for the delay. What seems to be the problem you're having?
If you click on the Videopeel icon (bottom right corner) when on the VideoPeel website or logged into your account you can write to our support team through the chat.
Hoping we can the issue resolved quickly for you.
Q: Doing my best to love this app and use it more often since I bought several codes a while back.
However, the changes to the app recently have removed the old carousel plugin without any notice, then the support is really slow. I will submit another ticket as my last attempt.
Johny_VideoPeel
May 15, 2024A: Hi DV,
Hope all is well.
We definitely are working on making improvements all throughout VideoPeel internally and within the platform.
Your ticket has been received and responded to.
Thank you for your feedback. We sure do value and appreciate it.