Warm Welcome Questions

Showing 1 - 5 of 435 questions
kylejw84kylejw84
kylejw84PLUS
Dec 8, 2025
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Q: Bulk creation

Is bulk creation with variables an available feature?

Founder Team
davidjay

davidjay

Dec 8, 2025

A: Could you provide more info about what you're trying to accomplish? I'm not sure what you're trying to bulk create or what "variables" you're referring to.

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SumoSproutSumoSprout
SumoSproutPLUS
Dec 8, 2025
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Q: Upgrading codes

HI, I bought 2 codes back in 2021, been amazing, thank you! However I went to add code following instructions in my account. Profile>Appsumo - however there is no option to redeem a code.

Please fix this or inform of best way to redeem and stack.

Thanks again, WarmWelcome is a fantastic product, super grateful!

Founder Team
davidjay

davidjay

Dec 8, 2025

A: Thank you and I'm so glad you've been enjoying Warm Welcome! I think the upgrade input form is not being displayed correctly but we should have it fixed later today or tomorrow.

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eholmessreholmessr
eholmessr
Dec 8, 2025
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Q: User access?

Will users have their own dashboard or have access to other user's video bubbles, video cards etc? If so what parameters have been added to prevent one user from deleting the creatives of another user without permission?

Founder Team
davidjay

davidjay

Dec 8, 2025

A: Here's a quick link to how our Team functionality works - https://www.warmwelcome.com/how-team-accounts-work

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snhbvesnhbve
snhbvePLUS
Dec 8, 2025
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Q: Scheduling Live Video Chat.

If I send a video out to contacts, do they have the ability to schedule a future live video chat with me? Or do I need outside scheduling software? And in a live video chat, is it just my camera or can I share my screen as well?

Founder Team
davidjay

davidjay

Dec 8, 2025

A: Great questions! We have a calendly integration as well as the ability to embed whatever you'd like in terms of scheduling.

For live video chat you can share your video and your screen.

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BoldorakBoldorak
BoldorakPLUS
Dec 8, 2025
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Q: Where are hosted the videos?

Hey,

I'm considering WW for one of my customer. We are both based in France, and I found some videos on your website being a bit slow on my end (in comparison with what I am usually used to for videos). Are the videos all hosted in the USA, are you using a CDN to deliver it quicker elsewhere? Or is there maybe a way to decide in which Datacenter/zone your videos are hosted?

Btw, it seems some videos have been deactivated on your pages https://www.warmwelcome.com/warm-welcome-vs-sendspark

Founder Team
davidjay

davidjay

Dec 8, 2025

A: Thank you. We are using AWS and we use their CDN functionality. Our website is different from the application so that may be why you're seeing some slowness there but if you experience something slow in the app just let me know.

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