Warm Welcome Reviews

I've seen some reviews calling Warm Welcome "too basic," and honestly, that's exactly why I love it!

In a world full of bloated, overpriced video tools that promise the moon but fail at the basics (like actually landing in inboxes without going straight to spam), Warm Welcome nails the essentials in seconds.

I recorded a quick video email, hit send, and it arrived perfectly in my customer's inbox, no funky embeds, no delivery issues, no headaches. Tools I've paid 10x more for can't even pull that off reliably.

The beauty is in its simplicity: no endless features to distract you, just fast, personal video that feels like a friend popping into their inbox. As the owner of a small publishing house, this has transformed my marketing. Prospects feel genuinely connected, responses are warmer, and it builds trust in a way cold text never could.

Yes, it's straightforward, no fancy bells and whistles, but that's the point. The ethos behind it is brilliant: bring real human warmth back to digital communication. For my business, it's had a huge impact without any learning curve or frustration.

If you're tired of complex tools that underdeliver on the one thing that matters (reliable delivery and authentic connection), give Warm Welcome a shot. It's basic in the best way, effective, affordable, and refreshing.Highly recommend! 5/5 tacos from a happy user.

the basic functionality is great

but a big but is the GDPR

a simple check box was requested in jan 21 to be added so users check the box before hitting the send button

to agree to term and conditions

much need update that they said they would implement but never did.

was going to purchase for a business user that I know but without the check box then I can not recommend for business use in eu.

Originally purchased in 2021, this company was one of the first to allow pop-ups like this and unlimited use. I'm happy with my purchase; it has always been a wow factor for my clients who enjoy replying to me with the video. I have personally seen all of the updates and the time this company has put in. The UX isn't super flashy, but that's not a deal breaker. I would rather have a sustainable product than a flashy product that disappears like a few other companies who send the sad farewell emails. Warm Welcome is STILL HERE and can only get better. Thanks for coming back to AppSumo!

Since acquiring Warm Welcome, I have noted a significant lack of platform evolution over nearly five years. The user interface (UX) and backend architecture remain static. We continue to observe inconsistent email deliverability, even across properly configured and warmed domains. Furthermore, persistent video quality degradation, characterized by blurriness and latency issues, impacts core functionality.

Critical promised feature enhancements have not been deployed, and technical support responsiveness has frequently been inadequate. While the core concept is sound, the platform now appears largely obsolete compared to contemporary alternatives in the market.

Of particular concern is the founder’s public engagement with objective user feedback. Following a detailed, fact-based review of platform performance, the founder issued a response that was both dismissive and contained unfounded accusations, undermining the professional discourse. My review highlighted established issues without demanding recourse or offering personal critiques.

The founder’s reaction involved making unsubstantiated assumptions regarding my operational usage and framing legitimate product critique as a form of bad-faith conduct. This is anomalous within the SaaS ecosystem and raises serious concerns about internal customer relations protocols.

To be explicitly clear, my usage adheres strictly to appropriate domain warming and one-to-one communication protocols, precluding any form of platform misuse or spamming activity. The founder’s public assertions are factually incorrect and entirely unsubstantiated.

Constructive feedback should not be met with hostility. The manner in which the founder addressed legitimate, long-standing product deficiencies fundamentally erodes confidence in the product roadmap and the company’s respect for its user base.

I purchased Warm Welcome in January 2021 and have used it across multiple domains and client campaigns. Unfortunately, the product has not evolved in almost five years.

The UX and backend still look exactly the same as they did in 2021.

Email deliverability has remained inconsistent even on properly configured, warmed domains.

Video quality issues persist, with recordings often appearing blurry or laggy.

Several promised improvements never arrived.

Support has often been unresponsive.

The concept is good, but the platform feels largely abandoned compared to current alternatives.

What has genuinely shocked me, however, is the founder’s public response to user feedback.

After posting a factual, experience-based review, the founder replied with comments that were dismissive, accusatory, and belittling toward me as a customer. My review contained no personal remarks, no demands, and no unreasonable expectations. It simply highlighted long-standing issues that many users have observed for years.

Despite that, the founder responded by making false assumptions about my usage and by framing honest product feedback as some kind of bad-faith behaviour. That is not something I have ever experienced from a SaaS founder, and it raises serious concerns about how customer opinions are handled internally.

To clarify:
I have never used Warm Welcome for spamming or any misuse. My usage has always followed proper domain warming and one-to-one communication practices. The founder’s accusations do not reflect my actual behaviour and were made without any basis.

Feedback is not an attack.
Long-time customers pointing out real product issues should not be met with hostility or belittling remarks. When a founder responds to constructive criticism in this manner, it becomes very difficult to trust the product’s direction or the company’s respect for its users.