An invaluable tool for feedback from clients that gets out of your way and easy to use (both client and account owner) and clean.
I can't begin to tell you how useful webvizio's platform has been, a breath of fresh air when it comes to engaging with clients who want to make a bunch of changes and request for changes and ask for timely updates and status updates and so forth. One of the things that I truly appreciate was being able to have all of this under one umbrella while making it very easy to use for both myself and my clients is practically priceless. It gets out of my way and makes it easier for the client to engage and leave feedback on sites that I've done for them. Best of all, my guests can collaborate without registration! Which many appreciate.
One of the things that I thought was going to be a limitation was having a coming soon page and not being able to give access to the clients but what Vizio has a solution for that which is to allow screenshot uploads that the users can comment on which is incredible and a much needed feature that I realized I never knew I needed until it happened in my situation. They also support freaking .pdf and .psd formats (adobe/photoshop) which is super helpful for sharing design work at an early stage for wireframing.
Some things that I also look at is, do I get the help that I need and so far I can say absolutely yes the team has been very responsive when it comes to my inquiries and questions and when I don't know how to do something or something's acting funny. I've been using this platform for just over a year and I've seen a massive amount of improvements. I'm always looking forward to the continuation of the development that they bring and they actually listen to their audience.
Thank you so much for this wonderful and super useful tool as it’s in my need to have an arsenal that I use on a regular basis.
The guest not being able to add attachment to comments is a huge deal breaker.
Also 80% of the sites I added keeps loading for ages. Support is asking to install an extension in case it happens. Well... Sorry but I can't ask my clients to signup to yet another tool in order to comment and add an extension on their browser if the site does not load...
It really is a shame... I thought i found an alternative to markup.io pack in a LTD... I'll stick with markup.io
We recently introduced feedback to our team using WebVizio. This is a huge saving in time and ease of processing feedback. Very convenient and clean UI/UX and easy implementation. This was also important because most of our clients are far from technical skills; previously they sent screenshots and text in Word, but now they are happy that it has become even more convenient for them. Very fast and high quality support service. Thanks to the developers for a great tool and I don’t know how we worked without it before!
Hi there, I want to thank you for such a good product. I would also suggest adding features like "text selection", "area selection", and "Code view", but the overall experience is positive. Currently is just the mark with a task number.
The core tool is well-designed. But, I am struggling to make this an acceptable experience for a customer. Unfortunately, the support has been very dismissive (it is what it is approach) .. Maybe I just got Alex on a bad day.
Founder Team
Alex_Webvizio
May 9, 2024
Hi Christian,
Thank you for your feedback. Our team continuously works on improving our product, and customer experience is always our top priority. However, we prefer to be open and upfront about some requests that we currently cannot satisfy due to security, technical, or other reasons. I did not mean to be dismissive, so please accept my apologies if it came across that way.
Verified purchaser
An invaluable tool for feedback from clients that gets out of your way and easy to use (both client and account owner) and clean.
I can't begin to tell you how useful webvizio's platform has been, a breath of fresh air when it comes to engaging with clients who want to make a bunch of changes and request for changes and ask for timely updates and status updates and so forth. One of the things that I truly appreciate was being able to have all of this under one umbrella while making it very easy to use for both myself and my clients is practically priceless. It gets out of my way and makes it easier for the client to engage and leave feedback on sites that I've done for them. Best of all, my guests can collaborate without registration! Which many appreciate.
One of the things that I thought was going to be a limitation was having a coming soon page and not being able to give access to the clients but what Vizio has a solution for that which is to allow screenshot uploads that the users can comment on which is incredible and a much needed feature that I realized I never knew I needed until it happened in my situation. They also support freaking .pdf and .psd formats (adobe/photoshop) which is super helpful for sharing design work at an early stage for wireframing.
Some things that I also look at is, do I get the help that I need and so far I can say absolutely yes the team has been very responsive when it comes to my inquiries and questions and when I don't know how to do something or something's acting funny. I've been using this platform for just over a year and I've seen a massive amount of improvements. I'm always looking forward to the continuation of the development that they bring and they actually listen to their audience.
Thank you so much for this wonderful and super useful tool as it’s in my need to have an arsenal that I use on a regular basis.
Verified purchaser
Still a lot to improve
The guest not being able to add attachment to comments is a huge deal breaker.
Also 80% of the sites I added keeps loading for ages. Support is asking to install an extension in case it happens.
Well... Sorry but I can't ask my clients to signup to yet another tool in order to comment and add an extension on their browser if the site does not load...
It really is a shame... I thought i found an alternative to markup.io pack in a LTD... I'll stick with markup.io
Verified purchaser
A new level for customer interaction
We recently introduced feedback to our team using WebVizio. This is a huge saving in time and ease of processing feedback. Very convenient and clean UI/UX and easy implementation. This was also important because most of our clients are far from technical skills; previously they sent screenshots and text in Word, but now they are happy that it has become even more convenient for them. Very fast and high quality support service. Thanks to the developers for a great tool and I don’t know how we worked without it before!
Verified purchaser
CTO
Hi there, I want to thank you for such a good product. I would also suggest adding features like "text selection", "area selection", and "Code view", but the overall experience is positive. Currently is just the mark with a task number.
Verified purchaser
Very Clunky End User Experience
The core tool is well-designed. But, I am struggling to make this an acceptable experience for a customer. Unfortunately, the support has been very dismissive (it is what it is approach) .. Maybe I just got Alex on a bad day.
Alex_Webvizio
May 9, 2024Hi Christian,
Thank you for your feedback. Our team continuously works on improving our product, and customer experience is always our top priority. However, we prefer to be open and upfront about some requests that we currently cannot satisfy due to security, technical, or other reasons. I did not mean to be dismissive, so please accept my apologies if it came across that way.
Best regards,...