Hi there, I\u0027ve submitted a few questions already to your general support email but have not received any responses for last 3\u002D4 days, so I\u0027m submitting them here now:\u000a\u002D What\u0027s the average time for the platform to finish rendering a video? So far I\u0027m clocking about 15 hours for the first render for a 2.5 minute video\u000a\u002D After pressing \u0022preview and export\u0022, is there anyway to go back into editing the video? It doesn\u0027t appear to be and I\u0027d like to request this as a bug or improvement!\u000a\u000aThanks!

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Ivo_Wisecut · Answer

Hi MisterLi,\u000a\u000aApologies for the delay. We are currently experiencing high demand of users. And we may be a little slower to respond.\u000a\u000aThanks for your questions, responding inline.\u000a\u000a1) What\u0027s the average time for the platform to finish rendering a video? So far I\u0027m clocking about 15 hours for the first render for a 2.5 minute video\u000a\u000aThe average is 1 minute per 1 minute. So it seems like your video may have gotten stuck. Can you please send us an at support@wisecut.video referring to this message?––In the meantime, you may try uploading it again in an incognito tab.\u000a\u000a2) After pressing \u0022preview and export\u0022, is there any way to go back into editing the video? It doesn\u0027t appear to be and I\u0027d like to request this as a bug or improvement!\u000a\u000aWhile the project is rendering, you can’t edit it but once the project has been rendered you can reopen the project by clicking the “Reopen Project” button.\u000a\u000aThanks, let us know if you have any other questions.

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