iXzenoSQ: Haven't received the "MainWP Addon" since April 2025
Hi Lars, I read in one of your previous comments:
"You will get an email sent to you as soon as I see any Tier 3 or 4 purchase - We added this after launching, so its not part of the automated redemption process. We are here right now, but forgive us due to timezone differences if we are not sending it immediately. We usually get all MainWP licenses out within 24 hours."
I purchased Tier 4 in April 2025 but haven't received any emails from you. Can you check why and send it to me please?
Also, please automate the process already — it really shouldn't take months just to implement something as simple as this. Or even better, why not include the addon under the WP Security Ninja settings as a modular option that users can toggle off and on, just like many other plugins do whenever they offer integrations and extensions.
Lars_Koudal
Jul 9, 2025A: Hi there! If you’ve seen that comment, I’m guessing you’ve also seen our other replies about this issue. As we’ve mentioned before, if you haven’t received your MainWP license key, please reach out to us directly at support@wpsecurityninja.com.
Just to clarify, the MainWP license was promised after we had already locked down the redemption process, so it’s not automated. This means we have to manually check which users need a license and also keep track of cancellations to close licenses as needed.
We’re really sorry if you didn’t get your license! :-( If it’s been three months, it’s safe to assume we missed your note. Please just email us and we’ll get your license key to you ASAP (as long as you’re on Tier 3 or 4).
Thanks for your patience and understanding!
Thanks Lars, actually I haven't read all the comments and therefore must've missed out on having to email support. I'll reach out to receive the MainWP license.
But as I suggested earlier, I still insist that you automate this process or add the addon to the accounts of your Tier 3 and 4 purchasers rather than having everybody email support.