Hi,\u000a\u000aI am supposed to create a new Freemius account upon activation, is that correct?\u000a\u000aI just got the highest level and I don\u0027t agree with a new account. I\u0027ve noticed this with other products too, that it\u0027s increasingly only for new customers. Then I don\u0027t need AppSumo Plus any more. Who creates a new account every time and has dozens of email addresses? Not me^\u000a\u000aIs there another option or do I have to return the product?

Only for new Freemius account users? | WP Security Ninja

Q: Only for new Freemius account users?

Hi,

I am supposed to create a new Freemius account upon activation, is that correct?

I just got the highest level and I don't agree with a new account. I've noticed this with other products too, that it's increasingly only for new customers. Then I don't need AppSumo Plus any more. Who creates a new account every time and has dozens of email addresses? Not me^

Is there another option or do I have to return the product?

BenitoBenthinPLUSMar 27, 2025

Founder Team

Lars_Koudal

Mar 27, 2025

A: Hello BenitoBenthim

It is for technical issues, you can use your same email address when redeeming your license. If you encounter some problems with redeeming and using an email that already exists in Freemius, reach out to us via support and we will get your account up and running properly.

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