Q: Support respones timeframe
I am already a user and have been pleased with the whole app and functions.
But I sent an issue report/question to the support (two times: 3 and 1 day ago) and did not receive an answer yet. This might not be too critical (about an 2FA login issue with another plugin.) but it should be a part of my login function, and for a security plugin manufacturer, I would hope for a better communication response time.
(Just as an example, the other plugin manufacturer responds within 1 HOUR).
Just want to check back on when I will get a support answer to that issue. I send a mail through the plugin itself and by mail as well.
Thanks, Niels
Lars_Koudal
Sep 15, 2025A: Hi Niels,
Thank you for your honest feedback and for being a valued user of Security Ninja. I sincerely apologize for the delay in our support response to your 2FA login issue. You are absolutely right to expect a faster turnaround, especially for a security plugin, and we completely understand your frustration.
We are actively working on scaling our operations, which includes growing both our support and development teams. Our goal is to significantly improve response times and ensure every user receives prompt assistance. Your experience highlights an area where we clearly need to do better, and we are committed to making those improvements.
Please know that your issue is important to us, and we are looking into it. We appreciate your patience as we work to grow and enhance our service.